GENERAL MANAGER

Aman at Sea is the maritime expression of one of the world’s most singular luxury lifestyle brands carrying the Aman philosophy of peace, space, and authentic human connection beyond the shore. Guided by Aman’s enduring mission to create transformative experiences that change the way guests see the world, our inaugural luxury motor yacht, Amangati, is shaped by the same design integrity, radical personalization, and peerless service that have defined Aman since 1988. At the heart of Aman is a belief in the power of stillness, the beauty of place, and the art of considered hospitality values that live as much in our people as in our spaces. Every member of our shipboard leadership team is a keeper of that philosophy, and a living ambassador of the Aman brand.

Position Summary

The General Manager serves as the principal hotel operations leader aboard Amangati, with overall responsibility for the guest experience, hotel division performance, and the daily execution of Aman at Sea's service philosophy. Reporting to the Vice President, Hotel Operations, ensures that Aman’s standards, procedures, and culture are delivered with absolute consistency across every department, every interaction, and every guest journey. They are a central member of the shipboard executive leadership team, fostering strong and trusted partnerships. Through this close collaboration, they help ensure the vessel operates safely, efficiently, and to the uncompromising standards of excellence, discretion, and refinement that define the Aman at Sea experience. They set the tone for life aboard Amangati. Through a highly visible presence, sound judgment, and an unwavering commitment to excellence, they inspire performance, cultivate a culture of hospitality and accountability, and ensure that every aspect of the guest experience reflects the understated elegance, authenticity, and precision that define Aman.

Key Responsibilities

• Build and maintain an exceptionally close, collaborative, and mutually respectful partnership with the Captain, Staff Captain, and Chief Engineer, ensuring complete alignment between hotel operations, technical operations, and navigation in support of the safe, efficient, and seamless delivery of the Amangati experience.

• Serve as the senior hotel representative in matters requiring coordination with the deck and technical departments, participating in senior leadership meetings, morning briefings, and operational coordination sessions, contributing the hotel perspective with clarity and acting decisively on decisions made.

• Maintain ongoing communication with the Captain on all matters of significance relating to guest satisfaction, crew wellbeing, and hotel operations, keeping them fully informed and always aligned.

• Hold ultimate accountability for the daily operation of all hotel departments on board, including rooms and housekeeping, food and beverage, guest services, Private Host service, destination and concierge, spa and wellness and finance and in close cooperation with human resources.

• Ensure the full and consistent execution of all operational procedures, service standards, and protocols established by Aman at Sea, translating corporate direction into flawless daily practice across every hotel department identify and escalate to the Vice President Hotel Operations any areas where standards are not being met or where procedures require review.

• Maintain a highly visible, engaged, and authentic presence throughout the vessel at all times — in guest spaces, with the team, and at the table — embodying the Aman standard in every interaction and setting the tone that the entire hotel division follows.

• Champion Aman’s service philosophy and the Seva ethos across every touchpoint of the guest journey, ensuring that the Amangati experience is seamless, personal, and genuinely transformative.

• Take personal ownership of all significant guest concerns, service failures, and recovery situations, ensuring that every issue is resolved with grace and that the guest departs with their confidence in Aman fully restored, while monitoring guest satisfaction and translating insights into operational improvements.

• Take full ownership of the hotel division team from the moment they step on board, leading, inspiring, and developing all Directors and Department Heads, while establishing and sustaining a high-performance, people-first culture that reflects Aman’s values of excellence, empowerment, and care.

• Hold accountability for the financial performance of the hotel division, monitoring P&L performance, ensuring onboard revenue targets are met, keeping all departmental budgets in line with agreed parameters