Parts Customer Service Representative

Landscapers Supply, Inc. 

Department: Service and Parts 

Job Title: Parts CSR

Reports To: Store Manager 

Full Time

Direct Reports: No 

Salary/Wage: $Based on Experience

 
About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware) 

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects? 

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection. 

Think you’d be a good fit? 

Join the Landscapers Supply Team! 

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates: 

 ICARE
Integrity – Integrity First
Committed – Committed to People
Accountability – Accountability Mindset
Results – Results
Exceeds – Exceeds Expectations
Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability) 

• Health/Dental Insurance 

• Paid time off 

• Paid holidays 

• 401(k) matching 

• Closed on Sundays 

• Employee discount 

• Professional development 

• Opportunities for advancement 

Position Summary
 Our Parts & Service team plays a critical role in delivering an exceptional customer experience by ensuring timely repair turnaround, accurate parts procurement, and clear communication. This role supports smooth daily operations across both departments by coordinating workflow, assisting customers, and maintaining an organized, efficient shop and parts environment.
This role is an advanced position that requires excellent communication skills as well as technical skill to find or order the correct parts.  You are supported by a Parts Specialist, whose expertise you can rely on to help with difficult situations. 
Your ability to listen and help customers in a friendly and efficient way The is key to your success.  Your efficiency helps customers keep moving and reduces the wait time for other customers.  You are also able to direct customers to other parts of the store for their non-part needs.  Customers will specifically remember you and how well you helped them.
 

Key Responsibilities
Customer Service & Communication

• Serve as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process.
• Assist customers at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required.
   

• Procure, receive, stock, and organize parts needed for repairs and customer orders.
• Transfer parts between store locations as needed.
• Maintain accurate inventory through cycle counts and organization systems.
• Assist Parts CSR team members with training, customer service, and parts lookup support. 
• Service Department Responsibilities
• Match incoming parts to repair orders and prepare equipment for technicians once parts are complete.
• Perform basic non‑technical service tasks such as sharpening blades, r