Window and Door Field Service Commercial Project Manager

Summary

Coordinates activities of the Field Service corporate team engaged in handling service orders, parts and customer service by performing the following duties. 

Responsibilities

Serves as product expert providing support to staff as needed. Serves as contact person for other Group and Team Leaders to answer questions or concerns affecting multiple departments. Assists employees with difficult or unusual services, making decisions about disposition of these issues or the need to seek additional authorization for action. Safely operates a variety of hand and power tools. Provides feedback to leaders in Field Service and manufacturing regarding manufacturing problems and offers recommendations for solutions. Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies. Relays and shares information with employees and other departments in a timely manner.  Determines if service is a warranty or installation issue.  Notifies distributors of problems arising from improper installation when necessary. Schedules and leads meetings with staff to ensure optimum communication. Ensures service vehicle is properly maintained kept in good working order and operated safely. Ensures service vehicle is washed kept clean inside and out. Fulfills job duties of staff supervised approximately 50% of work time. Administers Field Service software solution, including producing reports, downloading information from other databases, entering data and analyzing data through excel spreadsheets and other software tools provided. Updates and monitors work order status via CRM systems and supporting dashboards. Final decision maker on inspection of incoming parts and warranty decisions in the field. Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines. Delegating tasks on the project to employees best positioned to complete them. Making effective decisions when presented with multiple options for how to progress with the project. Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy. Communicating with service leadership and business stakeholders to keep the project aligned with business goals and strategies. Performing quality control on the project throughout development to maintain the standards expected. Adjusting schedules and targets on the project as needs or financing for the project change. Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects. Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Report and escalate to management as needed. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Develop comprehensive project plans to be shared with clients as well as other team members. Perform other related duties as assigned. Develop spreadsheets, diagrams and process maps to document needs. Estimate project costs and adhering to the estimates. Water testing and analyzing. 

Qualifications

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION and/or EXPERIENCE  

• High school diploma or general education degree (GED) required 

• Some college or technical education preferred 

• Excellent knowledge of PGT products and warranties 

• Excellent knowledge of the safe use of hand and power tools 

• Minimum of 4-6 years of field service experience in Window and Door service 

• Preferred 3-4 years of PGT specific service experience 

• 1-2 years of management experience preferred  

• Commercial construction experience: working with General Contractors or Project Managers on multifamily or commercial jobsites preferred. 

• Familiar with the functionality of iPad and other computer related devices in order to properly document service events and review schedules  

• Strong knowledge of Microsoft products such as Outlook, Word, Excel and Windows 

• Must have the ability to work autonomously as well as in a team setting 

• Strong understanding of basic business procedures, practices, and policies 

• Strong conflict resolution skills 

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