Bilingual Customer Service Representative I

Location: Mason, MI 

Supervisor: Jessica Govea
Recruiter: Amanda Greenwood
Pay Grade: 13
 

Looking for an opportunity to build your future? Dart is hiring! 

Our Administrative Sales team is looking for a Bilingual Customer Service Representative! This role is responsible for providing exceptional customer service to customers located in Mexico and other international markets through timely and accurate order entry, reviewing of orders, and responding to and resolving customer related issues. 

 

 

Here are some of the best things about working for our organization:

• Vacation right away in your 2nd month
• Hybrid scheduling allowing for 2 days per week at home
• Additional time off including personal & sick time
• 4% 401k employer match
• Very affordable health insurance
• Career growth & mapping is a priority.
• Opportunity to volunteer with our Community Action Team for environmental stewardship. 

 

Day-to-Day Role:

• Process customer orders and respond to routine customer inquiries
• Effectively communicate with customers and internal departments on orders status and inquiries regarding order processing
• Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers
• Consult and keep management apprised of non-standard order requests
• With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution
• Participate in department led training aimed at enhancing departmental knowledge and cross departmental collaboration
• Utilize customer notes to accurately respond to inquiries and process orders

 

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

• High School diploma or equivalent
• Six (6) months of experience in a customer service field
• Excellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanour
• Strong attention to detail and accuracy
• Ability to work independently, multi-task, and make sound decisions without immediate supervision
• Must be able to stay focused and engaged in a work environment that is open and active
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
• Ability to exhibit creativity and flexibility in solving customer problems