Senior Manager, Global IT Asset Management

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Senior Manager – Global IT Asset Management, you will be responsible for defining, implementing and continuously evolving R1’s Hardware Asset Management (HAM) and Software Asset Management (SAM) program within R1 RCM. This role entails maturing and maintaining HAM & SAM processes, policies, standards, tools, and metrics that help R1 effectively manage the IT asset portfolio (software and IT hardware) with regards to cost, control, risk, and compliance. Each day, you will oversee 7-10 IT Asset Management team members and be responsible for successful internal and external audit outcomes.  

This role will require travel to onsite locations and will report into the Senior Director – EUT & IT Operations.  

Responsibilities 

• Utilize ServiceNow’s ITAM Module (HAMPro and SAMPro) to build and maintain all R1’s IT Assets in a centralized location for  

• Drive the strategy for R1 RCM’s IT Asset Management (Hardware and Software) practice globally, aligned with local economic zoning regulation requirements  

• Ensure accurate and up-to-date process and policy documentation is maintained 

• Continuously mature ServiceNow’s HAMPro and SAMPro modules to automate and streamline ITAM workflows 

• Identify and implement process and data analysis automation solutions that utilize AI tools  

• Leverage ServiceNow Data Analytics to extract, transform and analyze data for reporting and decision-making purposes 

• Create partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of IT 

• Ensure quality control IT assets data by developing and implementing appropriate procedures to track and manage the IT Assets throughout their lifecycle.  

• Safeguard IT Asset inventory and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance 

Qualifications: 

• Minimum five years of ITIL Lifecycle Management experience with proficiency with ServiceNow’s ITAM, Flexera, One IT Visibility or similar IT asset management tools 

• Four plus years of hands-on ITAM experience in large complex organizations 

• Familiarity with ServiceNow