Member / Guest Services Representative

Description

The Member /Guest Services Representative provides prompt and courteous service to members and guests assisting with  guest pass requests and offering general information about Rumbling Bald and  the surrounding area.

This is a full-time position scheduled Tuesday - Saturday, 8:30am – 5:00pm. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities.

Join our team and be part of a welcoming, service-focused environment!

Requirements

Essential Job Duties:

•  Assist members and guests with questions regarding the Guest Pass policy and process. 

•  Create accurate and timely guest passes in accordance with member requests. 

•  Prepare guest arrival packets.

•  Make changes or cancellations to guest passes following company policy. 

•  Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments. 

•  Respond promptly and thoroughly to guest pass inquiries and concerns. 

•  Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions. 

•  Answer all phone calls, voicemails, and emails in a courteous and efficient manner. 

•  Crosstrain as needed to develop a broader skillset and support other departments. 

•  Foster effective communication and collaboration with fellow Associates and other departments.

Other Duties:

• Maintain the desk and lobby in a neat and organized manner.

• Performs other related duties as directed by the Guest Services / Lodging management.

Education and Experience:

• Associate’s degree preferred; high school diploma required.

• Minimum of 2 years’ experience in customer service.

• Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems.

• Highly organized with strong attention to detail.

• Demonstrates a high degree of integrity and confidentiality.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job:

•  Regularly required to talk, hear, and communicate with others using clear and professional language. 

•  Must be able to sit or stand for extended periods of time. 

•  Occasionally required to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. 

•  Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping; must be able to use hands and fingers to handle or feel objects. 

•  Must have the dexterity and vision necessary to work on a computer and phone for extended periods.