Outreach Case Manager-Petaluma (76574)

Position: Outreach Case Manager

Location: Petaluma

Reports to: Program Manager

Type: Full Time, Non-Exempt (Day Shift)

Compensation: $26.21/Hourly

PROGRAM AND POSITION SUMMARY:
HomeFirst Petaluma Outreach Team's purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing.Outreach Case Managers carry dedicated caseloads guided by the Petaluma By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition,  program staff spend limited time each week conducting “general” outreach at consistent locations and on an adhoc basis responding to calls. The Petaluma Outreach Team consists of two sub-teams, a program coordinator and director.The Outreach Case Manager is accountable to contract caseload utilization
and permanent housing outcomes, documentation and policy compliance,and maintaining effective partnerships in the community.

DUTIES/RESPONSIBILITIES:
Direct Services (70%)
· Provide street and encampment-based case management to unhoused participants throughout the City of Petaluma.
· Effectively guides case load participants through the system of care to permanent housing outcomes.
· Provide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family       reunification, Housing Problem Solving, etcetera.
· Utilizes best practices in homeless services including: Harm Reduction,Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning.
· Facilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards  permanent housing.
· Proactively advocates for participants and collaborates with community partners regarding supportive services.
· Conducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Petaluma By-Name-List.
· Works with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.
· Meets regularly with program participants at a frequency determined by the participants’ needs.
· Provide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.
· Limited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.
· Assist with other duties as assigned.

Documentation (20%)
· Documents, via progress notes in HMIS, all case management activity within five business days.
· Maintains physical case file paperwork and documentation.
· Participates in ongoing analysis of and program alignment with industry best practices.
· Proactively and consistently improves the quality and effectiveness of program services.
· Conducts ongoing re-assessments of the client's needs and status and documents assessment in the Homeless Management Information System database.

General (10%)
· Attends all meetings and training relevant to this position.
· Assist with office-related tasks as needed.
· Works collaboratively with Program Coordinator and utilizes supervision appropriately, maintaining open lines of communication and providing updates on participants’ progress towards goals.
· Attends the Petaluma By-Name-List meeting and reports out on progress with participants as needed.
· Properly reports any suspected cases of abuse.
· Maintains professional relati