CSR

The position of a customer service representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Upton’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality.  

Job Responsibilities:  

• Respond to incoming customer complaint calls with courtesy.
• Assist in the investigation of the complaint and provide a response to the customer complaint.
• Maintain complete, accurate and updated information in the customer database regarding customer concerns.
• Follow the ”Complaint Procedure” for quality and efficient responses to customers.
• Resolve all customer concerns by the end of the daily shift.
• Keep up to date with current issues regarding concerns and resolutions.
• Respond promptly and provide a response to address the customer’s complaint.
• Perform other duties as assigned.
• Book and manage company memberships.

Requirements:

• High School diploma or GED required.
• Prior call center experience preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Prior experience with Google G Suite and ServiceTitan Phones Pro preferred.
• Must be willing to work a flexible schedule (including weekends).

All full time employees are offered the following benefits:

• Medical, Dental & Vision Insurance
• HSA Matching
• 401k Matching
• Paid Training
• Education Assistance Plan
• Company Paid Vacation, Holidays, Personal Days & Sick Leave
• Direct Deposit
• Weekly Paychecks

**EEOC Compliance Employer**

**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**