Customer Development Manager - Walmart

 

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

 

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

 

POSITION SUMMARY
The Manager, Customer Development, Omnichannel is responsible for the functional management of Ecommerce sales for Walmart & Sams Club for the Nestle Health Science Wellness portfolio.

 

KEY RESPONSIBILITIES
•    Complete collaboration with internal retail teams to drive overarching retailer strategies that compliment in store and online 
•    Develop & execute strategic plans to deliver revenue and profit growth objectives for Nestle Health Science and their respective customer base.
•    Manage Nestle Health Science marketplace account for Walmart.com.
•    Co-Develop joint business plans with their specific ECommerce customer base.
•    Deliver targeted budget plans and new product distribution goals.
•    Execute brand and category growth strategy in conjunction with the customer’s goals & objectives
•    Manage relationship and regular engagement with retailer’s digital media team & agency partners. (i.e. WMC, MAP, Flywheel etc.)
•    Own & develop search strategies based on retailer and brand objectives
•    Collaborate with media, creative, and digital teams to ensure plan execution
•    Identify new opportunities for growth; develop and implement strategic sales plans in accordance with corporate goals.
•    Maintain clear understanding of customer objectives and liaise with Director to develop operational plans to manage execution and measure results.  
•    Educate our business partners on our products, retail goals, and measurement of success. 
•    Deliver customer presentations that show innovation, promotions, communicate pricing, etc. 
•    Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management, content optimizations, online gap analysis and marketplace opportunities.
•    Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items). 
•    Responsible for working with agencies to accurately track and account for all trade activities: system input, trade fund management, direct sales forecasting, and projection activities for the company.  
•    Manage Trade/retail media budget and monitor spending efficiency that focus on a strong ROI/ROAS.
•    Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
•    Able to travel up to 25%  
-    Organic growth of NHSc portfolio through various online sales channels across Walmart & Sams.
-    Performance against defined goals and objectives.
 

Programs:
•    Walmart Connect
•    Sam’s MAP
•    Agency of Record

EXPERIENCE AND EDUCATION REQUIREMENTS
•    5+ years consumer product sales experience required, preferably online.
•    Walmart.com & Sams.com experience.
•    Experience establishing new customer relationships and distribution opportunities
•    Experience in consumer goods and Health & Wellness is highly preferred.
•    Prior experience working with Walmart Connect or similar affiliate to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
•    Financial acumen; experience managing P&L or budget
•    Knowledge regardi