Clinic Front Desk Supervisor - Bellingham & Ferndale

Job Type Full-time Description

 Compensation:

• Salaried, exempt
• New hires can expect to be placed on our starting wage scale of $74,692 to $90,396 per year
• Based on performance, there is room to grow on our full wage scale of $74,692 to $106,100 per year

Work Schedule:

• Full time, 40 hours, days
• Clinic operations are Mon-Sat

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

 

As our Front Desk Supervisor, you would be responsible for overseeing the day-to-day operations and tasks performed by our Clinic Receptionists and ensuring adequate coverage for all UCNW clinics. The Front Desk Supervisor provides leadership and support to the front office area. Duties would include but are not limited to the following essential functions:

Provides supervision to departmental staff:

• Assigns duties to employees; provides daily guidance and supervision.
• Reviews employee assignments and provides specific instructions on completion of tasks/responsibilities.
• Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities, including conducting 1:1 meetings.
• Ensures that employees are aware of, and adhere to, appropriate company policies and procedures.
• Provides input into the maintenance and upkeep of departmental job descriptions.
• Prepares and conducts performance appraisals, including establishment and implementation of developmental plans, for immediate staff.
• Provides recommendations to the Support Services Manager and Chief Operating Officer (COO) on hiring, corrective actions, and terminations; executes coaching.

Manages timesheets and schedules for staff to ensure adequate coverage:

• Reviews, corrects, and approves staff timesheets within expected payroll timelines. 
• Aids staff with timesheet questions. 
• Reviews, approves, and denies time off requests, ensuring adequate coverage for all front desk locations.
• Creates and publishes the staff schedule.

Provides support to Clinic Receptionists and other Support Services departments as needed:

• Abide by pertinent legal and regulatory requirements, including Health Insurance Portability and Accountability Act (HIPAA) and RCW 70.02.
• Performs all duties at the front desk in order to provide support and coverage as needed.
• Acts as back up to the Call Center Supervisor and HIM/Referrals Supervisor when they are unavailable.

In accordance with applicable privacy, security, and compliance policies, manages workflows for tasks performed at the front desk and training of staff as needed:

• Develops, manages, reviews, and updates all workflows related to tasks performed at the front desk.
• Communicates and provides training on process/workflow updates and changes to staff.
• Collaborates with other departments when work overlaps to identify gaps in procedures and workflows.
• Communicates front desk process updates and changes to other departments when necessary.
• Assures staff have the information they need to successfully perform their job duties by communicating new information through email and department meetings.
• Assures that the Support Services Manager is kept abreast of changes and issues at the front desk by communicating through email and 1:1 meetings.
• Informs other UCNW leaders when changes made to the front desk affect their department.