Sr. Product Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

The American Heart Association has an excellent opportunity for a Sr. Product Manager in our Healthcare Business Solutions department.

 

This position can be home based.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

You will be responsible for leading the development of lifesaving CPR, first aid, and other global healthcare learning programs and clinical products produced by the Emergency Cardiovascular Care (ECC) department. This position provides direction for the design and development, revision, fiscal management, and quality standards for assigned products through (1) leading the development and production of products from start to finish; (2) working with a project manager to develop project plans, proposals, and procedures; (3) collaborating with AHA staff and volunteers; (4) financial oversight and budgeting; and (5) ongoing evaluation and revisions for the life of the product.

• Leads project teams in the development of content, portfolios, and products. Ensures team’s adherence to a general product development process used across the department and develops sub-processes for project-specific tasks as needed
• Leads the development and curation of multimedia deliverables (videos, e-learning modules, simulation scenarios, books/e-books, apps, websites, etc.) for assigned programs and products. Coordinates the development of content that meets learning objectives. Runs testing of prototypes. Proactively collaborates across project teams to ensure products efficacy and consistency
• Forms productive partnerships with team members and stakeholders at all levels. Effectively uses informal authority to direct, influence, and motivate others. Earns respect of team members based on proven expertise and leadership. Solicits and acts on feedback to improve relationships and mission impact
• Develops a deep understanding of the audience (healthcare providers and laypersons), science, content organization, and modes of delivery for assigned products. Learns about current user needs and product issues. Demonstrates the knowledge and the reasoning behind key organizational policies, practices, and procedures
• Trains, motivates, and engages volunteer and paid subject matter authorities. Optimally assesses and leverages volunteer skill sets and interests by developing and utilizing volunteer roles in meaningful ways
• Communicates on a routine basis with partners and senior leadership to discuss product development needs of AHA and opportunities for implementation of new product strategies. Escalates issues and opportunities appropriately
• Partners with a project manager to develop project scope and timelines. Ensures all internal and external team members meet standards and deadlines outlined in project plans
• Develops and monitors budgets and contracts supporting assigned projects
• Contributes to departmental goals of improving processes and product specifications for rapid content updates

 

Qualifications

• Bachelor’s Degree or equivalent work experience
• Five (5) – Eight (8) years of relevant experience
• Validated skills and direct participation in the development of scientific, technical, or medical content, including experience working with subject matter experts and formal review process
• Experience leading program/product development projects
• Experience developing eLearning and other digital products that meet accessibility requirements. Proven ability to deliver complex eLearning modules on schedule
• Project management experience
• Instructional design experience
• Healthcare background preferred; required for candidates who will work with advanced healthcare content
• High level of detail orientation, without losing sight of the broader vision
• Ability to make a timely decision while considering multiple factors