Construction (Service Technician - Window / Bath / Kitchen )

Overview

Your Home Improvement Company - Service Technician

 A Your Home Improvement Company Service Technician will be responsible formanaging all service-related items assigned by the Senior Service Manager. This will include, but is not limited to, warranty-related repairs and assessments of windows, bathroom remodels, and kitchen refacing projects. This is a customer care-driven driven hands on residentialconstruction position. As a Service Technician, you will be responsible for managing all service-related items assigned by the Senior Service Manager. This will include; but not limited to, warranty related repairs and assessments of windows, bathroom remodels and kitchen reface projects. This is a customer care driven hands on residential construction position. We provide a company truck and pay for all gas and maintenance. This position will require some travel and you may be away from home up to a week at a time. 

The pay is $60,000-$65,000 per annum DOE.

Responsibilities

Essential Duties and Responsibilities: (Must be able to perform the essential functions of thisposition with or without reasonable accommodation)Maintains positive relationships with employees at all levels within Great Day Improvements.Creates and maintains positive relationships with all customersCorrectly assesses warranty issues and creates an action plan to correct these issuesExecutes action plans for warranty repairs in a manner that ensures customer satisfactionHas a critical eye for other products the customer may need that are offered by YHICUpdates various programs and apps as needed for accurate project tracking(Training provided by YHIC)Communicates accurately and effectively with the YHIC management team

Qualifications

Knowledge:Experience in the construction industry. With a preferred strong back ground in residentialremodeling.Must be able to communicate fluently in English both verbally and in written formKnowledge of customer service and conflict resolution.Knowledge of basic computer and mobile apps usage.Demonstrated knowledge of good time management skills and time estimating for services.Skills:Demonstrated strong project management and organizational skillsAbility to communicate effectively and establishing strong working relationships, both internal andexternal.

Ability to listen and use critical thinking to assess business needs.Knowledge of and/or ability to interpret applicable construction codes to ensure complianceExcellent organization, attention to detail and time management.Identifies products issues and is able to identify warranty vs no warranty servicesGives full attention to others by actively listening to what they are saying, taking the time tounderstand their points of view, asking questions as appropriate, and not interrupting atinappropriate times.Excellent interpersonal skills and an approachable, friendly, and welcoming personality.Provides excellent judgment and decision-making skills by considering the relative costs andbenefits of potential actions, and choosing the most appropriate one.Abilities:Ability to work with an interdisciplinary professional team, including high-level division anddepartment directors.Ability to come up with unusual or clever ideas about a given topic or situation, or to developcreative ways to solve a problem.Ability to install YHIC products per manufacturing installation instructions. (YHIC will train)

Ability to handle stress and conflict well, adapt to rapid change, and demonstrate flexibility andcreativity in fast paced environment.Ability to multi-task and efficiently prioritize assignments while working independently.Ability to work Monday through Friday as required and occasional nights and weekends as needed.Ability to handle high-pressure situations with a positive attitude and sense of humor.Ability to effectively coordinate and track multiple projects simultaneously, prioritize, work wellunder pressure with a high degree of accuracy and meet stringent and overlapping deadlines.Ability to maintain a professional demeanor at all times.Ability to listen and understand information and ideas provided through spoken or written words.Ability to communicate information and ideas verbally and in writing so others will understand.Ability to concentrate on a task over a period of time without being distracted.Ability to tell when something is wrong or is likely to go wrong and handles the concernappropriately.Ability to encourage and build mutual trust, respect, and cooperation among team members.Supervisory:This position is responsible to supervise all service-related items and teams members being usedto completed these services.Financial:Is fiscally responsible with GDI’s monies by obtaining the appropriate approvals for any businessrelated spending.Equipment:Adequate personal hand tools to complete services and ensure customer satisfaction. Power toolsand specia