Become a part of our caring community and help us put health first
 

The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Job Responsibilities:

• Greet patients and visitors in person and by phone

• Schedule and manage patient appointments, coordinating with medical staff

• Maintain and update patient records in EMR and CRM systems

• Process billing, update patient accounts, and collect copayments

• Answer calls, respond to inquiries, and provide general information

• Keep the reception area clean, organized, and well-stocked

• Assist with office tasks such as ordering supplies, managing inventory, and arranging courier services

• Make decisions within defined parameters for work expectations, quality standards, and timing

Use your skills to make an impact
 

Required Qualifications:

• Bilingual in English and Spanish

• One year or more of healthcare experience, we will also consider Candidates with strong customer service backgrounds (such as retail, hospitality, or call centers).

• Commitment to enhancing patient experience and care

• Strong customer service and phone skills.

• Collaborative and positive team player.

• Efficient multitasking in a fast-paced setting.

• Detail-oriented and highly organized.

• Skilled in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• 1+ years of experience with value-based care models

• Knowledge of medical terminology

• Experience with EMR systems

Working Hours: Monday – Friday 8:00 to 5:00

Location: Onsite at Jacksonville, FL/Conviva University

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$38,000 - $45,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients,