Senior Content Management Analyst- Tax Software-Remote

Job Description

Senior Content Management Analyst- Tax Software-Remote

• Perform the analysis, research, and interpretation of state and federal tax rules and regulations and apply this knowledge through implementation of our proprietary software development application.

• Program tax return calculations, e-file paths and update user interface within proprietary software development application to conform to year-over-year agency changes.

• Self-test tax return calculations for accuracy, consistency and usability.

• Develop Form print positions to obtain state Agency approval of all assigned forms, within deadlines.

• Work closely with Forms Compliance to obtain forms approval from state Agencies.

• Analyze, interpret, prepare and input tax test data scenarios to obtain MeF (Modernized e-filing) Assurance Testing system approval from state or Federal Tax Agencies, within assigned deadlines.

• Coordinate and address any issues identified through Quality Assurance Teams: Forms Calculation, Forms Compliance and Programming.

• Provide assistance, coaching, and technical analysis to Associate Content Management Analysts.

• Monitor and triage customer issues throughout the year to increase overall quality of product.

• Serve as a resource and mentor to Content Management Analysts.

• Work in collaboration with other team (development, compliance, etc) to manage bugs and tooling improvements.

• Maintain assigned tax products during tax filing season based on review from Quality Assurance and feedback from users.

• Conduct research through electronic tax research tools (such as CCH IntelliConnect, State & Federal Websites)

Essential Skills and Responsibilities:

• Ability to Develop strong professional working relationships across several teams as well as state and local tax agencies, in order to proactively monitor changes to tax rules, trends, and mandates.

• Flexible, detail oriented, self-starter with positive attitude able to work in a collaborative environment.

• Ability to provide project status updates, upon request both verbally and in writing on a regular basis.

• Ensure assigned tasks are completed within established time frames for software delivery deadlines.

Minimum Qualifications:

• Bachelor's Degree in Business with an emphasis in Accounting, Finance, Computer Science, or equivalent work experience.

• Highly computer literate, including proficiency with MS Office Suite

• Ability to thrive in a deadline-driven environment.

• Excellent written and verbal communication skills. Ability to communicate fluently in English both verbally and in writing.

• Ability and willingness to work extended schedule as required to meet all project deadlines.

Preferred Qualifications:

• CPA, EA, Masters of Taxation, Masters of Accounting, or extensive tax experience is a plus.

• Fundamental knowledge of software requirements definition, project management, process design, and programming and/or computer operations experience is a plus.

• Prior Quality Assurance experience is a plus.