Seen - Senior Fraud Manager, Credit Card - Remote

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Company Overview:

Seen is a financial technology company working with partners to provide innovative financial products to customers who otherwise do not have access to mainstream financial products. Seen is committed to financial inclusion, delivering exceptional value and customer satisfaction to its customers.

Position Overview:

Seen is seeking a highly skilled Senior Fraud Manager to support our efforts in detecting, preventing, and mitigating fraudulent activities. The Senior Fraud Manager will play a critical role in safeguarding our customers' financial assets and maintaining the integrity of our platform. The ideal candidate will have a deep understanding of fraud detection methodologies, exceptional analytical skills, and a proven track record of implementing effective fraud prevention strategies. 

Responsibilities:

Strategy and Execution

• Design, develop and manage the ground up development of a robust consumer credit card fraud prevention and management system.
• Leverage data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle, including application and synthetic ID fraud, transactional fraud, and sophisticated new attack schemes. 
• Create and deploy Third-Party and First-Party fraud strategies (e.g. rules, control configurations, data features, models) across key customer touch points to manage fraud losses while ensuring an optimal customer experience.
• Develop real-time detection of potential issues across key customer and fraud touch points, and 24/7 alerting and monitoring of such issues to allow quick remediation.
• Constantly evaluate the adequacy of fraud prevention rules and put in place a process to optimize fraud strategies on a near real-time basis; re-evaluate technological infrastructure to continuously optimize customer experience.
• Develop best practices and processes for fraud scoring rules and other business improvements to reduce fraud activity.
• Build out and lead high performing fraud team as needed.

Tools / Vendor Management

• Identify and onboard third-party fraud tools and vendors; review and evaluate potential technology investments for fraud management to meet current fraud/ business strategic goals.
• Own fraud vendor management relationships and be responsible for managing the success of those relationships.
• Own the management of internal and third-party business logic associated with fraud detection and response.

Fraud Response:

• Respond to fraud events and coordinate with cross-functional teams.
• Manage, build and improve our processes to better detect early attacks and anomalies within our system.

Analytics/Monitoring

• Provide regular monitoring and reporting on OKRs and KPIs to executive leadership, and stress needs and prioritization for capabilities needed to meet goals.
• Provide data-driven fraud analytics and insights to internal stakeholders.

Compliance

• Be accountable for the development, implementation, and governance of fraud procedures/processes, and ensure Fraud policy/process alignment & implementation for both fraud and supported business lines.
• Oversee the execution of frontline controls and risk assessment activities (ad hoc controls review, third-party risk management, risk and control self-assessment, SARs requests, and support independent risk and audit activities as needed.

Industry Knowledge/best practice

• Report on fraud trends and understand what bad actors are discussing in underground forums in numerous areas in order to understand vectors of attack and create solutions to mitigate the risk.
• Review fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment.

Cross Functional

• Partner with analytics, risk operations and technology groups to identify data sources and develop processes for capturing required data.
• Partner closely with Product and Engineering to develop the next generation of fraud capabil