Strategic Accounts Sales Support Coordinator

R10060228 Strategic Accounts Sales Support Coordinator (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

The Strategic Accounts Sales Support Coordinator will provide support to the commercial account managers and other business stakeholders by assisting with general inquiries, reporting needs, issue resolution, and executing key tasks. This person is also responsible for all phases of the RFP process including coordinating activities to deliver responses for national proposals as well as all activities to support development/prospect accounts. The role requires interfacing with key contacts within Airgas, key corporate customer contacts and suppliers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Manage and respond to incoming requests from customers (primarily internal, some external)

• Diagnose and determine needs by asking appropriate questions

  • Requests may include but are not limited to:

    • Report generation and analysis

    • Coordination of new account set-up, changes, &/or customer master information changes

    • Quote/bid requests

    • Coordination of customer credit review or other order-to-cash process requests

• Coordinate and manage elements of the business proposal process (RFP) such as:

  • Assist in the development and approach to bid responses and bid packages

  • Oversee final assembly and delivery of RFP to customer

  • Publish files according to SOP

  • Coordinate deliverables between stakeholders for proposals, presentations and data/survey analysis

• Communicate with key stakeholders (internal and external), share information as needed, and provide timely progress reports on outstanding requests

• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals

• Identify and communicate process improvement areas

• Responsible for aiding in own self-development by being available and receptive to all training made available by the company

• Maintain documentation of and development of processes

• Special or other duties as assigned

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Are you a MATCH?

Required Education:

• Bachelor’s degree preferred, but not required

Required Length & Type of Experience:

• Bachelor's degree or combination of up to one year inside sales, customer service or relevant Airgas/industry experience required

  • Knowledge of industrial, medical and specialty gasses, welding and safety products a plus

• Intermediate Microsoft Office or Google Suite experience required, with an emphasis in Excel or Google Sheets preferred

• Prior experience manipulating datasets and analyzing data from multiple sources preferred

Knowledge, Skills & Abilities: 

• Demonstrates the ability to prioritize, multi-task and manage time 

• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work

• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities

• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

• Specific vision abilities include close vision, distance vision, color vision, periphera