SENIOR MANAGER, SYSTEMS AND ANALYTICS

Posting number: 2401449

Department: OPERATIONS

Division: 7012 - STRATEGIC INITIATIVES

Job classification: SENIOR MANAGER, SYSTEMS AND ANALYTICS

Posting type: Open

Categories: Engineering, IT and Computers, Software

Summary

Plans and manages the activities of the systems support and analytics unit providing centralized system support and data analysis for a group or unit.

Examples of duties

• Manages the development, implementation, and support for software systems
• Identifies analytics for a group of related departments to provide supporting data around Metro performance objectives
• Develops analytics models to extract and analyze data from various Metro systems to provide management with decision making tools
• Consults with user departments to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure user satisfaction with implemented systems
• Provides technical direction and manages technical reviews of system analysis projects, system design, and program implementation; approves system designs and changes before presentation to user
• Leads and facilitates a cross-functional team agency-wide that identifies opportunities for improvement in application of system support capabilities
• Designs and coordinates systems usage training programs to management and end-users of all departmental systems
• Provides advice to management and staff in the development of strategies and resolution of major problems
• Chairs and participates in various technology-related committees and task forces
• Identifies, monitors, and evaluates departmental system performance, in alignment with Metro's strategic goals and all applicable rules and regulations, to ensure successful performance
• Develops and maintains skills to identify best practices and emerging trends in analytics
• Adjusts input and reporting requirements and training programs as necessary
• Directs internal consulting activities of departmental systems support, including advising the departments on work process improvement and performance measurement
• Coordinates work with consultants as needed and monitors and tracks their performance
• Supervises, coaches, and motivates assigned staff

Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Management, Business Administration, Public Administration, Systems Engineering, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in business process improvement and technology implementation in a large private or public organization; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

 Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience in statistics, data science, programming, datamining and predictive modeling to transform large complex data sets into executive level summary which includes visual and oral presentations 
• Experience using relational database management programs (SQL Server, Oracle, etc.) against large datasets to build up computerized automated processes to generate business reports and extrac