Professional Learning Operations Director

About Zearn and the Role:

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in pedagogy, software development, persuasion, psychology, design, writing, video production, problem solving, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work.

If you’re ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you.

Learn more about us at www.zearn.org.  

Zearn is seeking a Professional Learning Operations Director to lead the rapidly scaling Professional Development Operations team that supports hundreds of thousands of educators in leading math instruction that helps all kids love learning math. In this role, you will be responsible for implementing the professional development delivery system to successfully support teachers and administrators using Zearn Math in their classrooms. You will collaborate with internal teams, external partners, and educational experts to deliver effective professional learning experiences.You will oversee each moment of the PD delivery flow: from booking and scheduling to its effective delivery, paying attention to crucial details that arise, considering the interdependencies and critical trade-offs needed along the way. In this role, you will lead the execution of a centralized scheduling system, tracking PD delivery, reporting, internal trainer readiness, and other projects throughout the customer journey in order to proactively anticipate and adaptively address any potential challenges, transforming them into opportunities to ensure seamless, engaging, and successful training experiences for our partners. You will work closely with internal teams to identify the best tools to meet the needs of a changing landscape and to consolidate and streamline operations. Finally, you will foster a culture of development and improvement for an in-house team of facilitators, offering skills-based apprenticeship, providing clarity in their role expectations, and ensuring each facilitator precisely knows the content of Zearn and can facilitate in a way that is engaging and inspires hearts and minds.  

 Key Responsibilities:

1. Lead and coach a team of trainers to deliver high quality and inspiring training:

• Act as a coach and apprentice to a growing team of 10-20 facilitators, including managers and facilitators.  

• Ensure appropriate supports are in place for ongoing evaluation and feedback of our presentations based on partner feedback

• Monitor feedback to ensure all partners receive a best in class experience

• Champion a transparent team environment by setting and maintaining clear guidelines around role expectations and regularly engaging in impactful decision making

• Build adaptivity within the professional learning facilitation team, enhancing the team’s ability to customize facilitation as needed in the moment based on factors such as audience, user case, and time
• Cultivate a culture of problem-solving, empowering the team to address unexpected issues in real-time and deliver high-quality training experiences
• Model excellent facilitation by leading a variety of training sessions both onsite and virtually 

2. Manage partnerships with professional learning organizations to ensure the delivery of trainings that meet Zearn’s quality standards:

• Implement, manage, and refine an end-to-end booking system that allows Zearn Math to fulfill all contractual agreements, allow self-serve booking by partners, and assess the impact and effectiveness of the training experience

• Spearhead the creation of contingency plans designed to ensure Zearn's partners always receive an excellent training experience, anticipating and planning for the unexpected / unpredictable 

3. Oversee, monitor, and improve the internal training delivery system:

• Oversee the internal t