Application Analyst, Application Management

The Application Analyst implements, maintains, and supports custom and third-party software applications to improve University business processes.

Duties

• INNOVATION AND SOLUTIONS: Implements and supports major custom and third-party applications for the University including planning, analysis, design, data modeling, implementation, testing, training, documentation, and maintenance. 
• RESEARCH, ANALYSIS AND REPORTING: Conducts needs analysis with constituents to identify opportunities for application improvements or new projects. Reviews application support requests (in-person, email, support ticket, etc.) and other metrics to measure user satisfaction, assist in root cause analysis, and identify solutions and/or enhancements to improve the user experience. Evaluates design/development trends, new/emerging technologies, and other application solutions for consideration within IT or the University.
• PROJECT MANAGEMENT: Takes ownership of assigned projects and plays a proactive role toward the goal of project completion from start to finish. Estimates time and resources required for tasks and projects. Reports status of current projects on a regular basis to supervisor, leadership, and/or stakeholders. Uses project management software to track, monitor, and measure all projects.
• COMMUNICATION AND RELATIONSHIPS: Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success.
• ADMINISTRATION: Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
• COLLABORATION: Provides backup support and assistance to other team members. Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department. - (Essential)
• PROFESSIONAL DEVELOPMENT: Attends training sessions, vendor presentations, user group meetings, conferences, and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
• COMMITTEES AND BEYOND JOB DUTIES: Volunteers to undertake tasks that stretch the employee's capabilities. Serves on various committees within the Information Technology division. Participates in external University committees. Performs other related duties as assigned.
• UNIVERSITY MISSION: Understands and supports the Christian mission of the University. Upholds the University mission through team, location, atmosphere, and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required

• Bachelor's degree in information systems or computer science, specialized training, certification, or equivalent work experience.
• One (1) or more years of systems administration/analysis experience; and knowledge of distributed systems architecture, middleware, or object-oriented analysis and design.
• Demonstrates a working knowledge of basic hardware and software products.
• Demonstrates problem solving/troubleshooting skills.
• Advanced knowledge of working with computers and applications in a networked environment.

Preferred

• Some project management experience or familiarity 
• Experience working with vendors to procure, implement and support applications
• Experience is troubleshooting and resolving application-related issues
• Hands-on experience on managing and maintaining applications in a production environment
• Some experience with database systems like SQL, programming languages, and testing methodologies  

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University