Project Manager - Client Delivery

Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs, mainly within the RegTech segment.
Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as needed basis. Managers are required to understand how other business units operate, how their goals align with organizational goals and have budget and profit/loss responsibility.

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships, and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.

• Builds, manages, and provides leadership to a team of professional staff (may include other managers); performs other talent management and development decisions as needed.
• Develops and establishes functional strategy and tactics to ensure successful completion of work that meets or exceeds client and/or organizational expectations.
• Manages resources and takes accountability for the performance and results of multiple related teams.
• Works with the relevant internal stakeholders to define the client project scope, timelines, financials, and success criteria.
• Owns the the successful delivery of client projects based on the agreed Statement of Work (SOW).
• Collaborates with client procurement teams for various
• Develops departmental/functional plans, including business unit and/or production priorities, to address resource and operational needs and challenges.
• Identifies, establishes and maintains relationships with key stakeholders, decision-makers and influencers internally and externally.
• Provides subject matter expertise to clients, team members, colleagues, etc. on projects.
• Participates in both internal and external projects that are broad in scope and closely tied to the organizational strategy.
• Conducts regular status and strategy meetings with internal and external teams to understand risks, priorities, etc. and ensure a successful end result.
• Evaluates current business processes and systems, ensuring cost-savings and risk control.
• Coordinates financial and budget activities for maximum operational efficiency.
• Reviews team and individual performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams.
• Collaborates with business owners and stakeholders to understand detailed business and system requirements. Coaches and/or leads the creation of detailed functional specifications.
• Identifies common business drivers and requirements at different customers. Communicates internally the software needs of the end users, i.e. in a bid activity.
• Leads the team with process re-design and efficiency improvements.
• Maintains control over project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements.
• Promotes the organization’s capabilities to clients, identifies sales opportunities, achieves contract extensions and additional business.
• Oversees the development of contracts that involve both short and long term commitment of service and vary significantly in complexity, value and strategic importance.
• Work on product requirements in large deliveries to external customers, providing extensive support to project management in discussions about the agreements, scope of delivery and planning of the project.
• Collaborates with business owners and stakeholders to obtain detailed business and system requirements for large and complex assignments.

• Education Required:  MBA, MSc or related discipline, or equivalent work experience
• Experience Required:  At least 10 years

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