POSITION SUMMARY:  The Logistics Lead is responsible for providing direction to the Logistics Analysts and office staff to ensure that all tasks are performed to create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include Training, Support, and the Evaluation of the execution and delivery of tasks related to Safety, Customer Experience, and Efficiency.

PRINCIPAL RESPONSIBLITIES:

• Provide direction to Logistics Analysts and other office staff, and engage participation to instill a culture of safety.
• Conduct hazard or site assessments when needed to promote safety for our Drivers and Customers.
• Oversee and make various routing decisions to support operations and drive efficiency. 
• Manage performance for all workers; give verbal and written warnings when necessary.
• Daily monitoring and evaluation of route design and sequencing with Logistics Analysts.
• Ensure the Unserviceable Process is being followed daily by Logistics Analysts to prevent MPUs.  
• Build plans weekly to close gaps and achieve goals, review with Logistics Analysts.
• Meet monthly to forecast volumes with Logistics Analysts and the Operations Manager.
• Monthly review of KPMs, Missed Pickups, and Service Commitment goals with the Operations Manager to discuss previous month’s progress and create improvement plans if needed for next month.
• Meet quarterly to discuss disposal plans with Logistics Analysts and the Operations Manager.
• Support and oversee route audits and reroutes to modify and improve routes to maximize density and improve efficiency.
• Consistently align daily activities to drive Company culture change, behaviors, and priorities.
• Interact with Customers to resolve any service issues and improve the overall Customer Experience.
• Execute other operational plans to help achieve or exceed the division’s Company-established budgeted goals.
• Review logistics processes and procedures; identify, recommend, and implement improvements to maximize efficiency while minimizing costs.
• Fill in for Logistics Analysts during vacations in addition to assigning work to the Logistics Analysts team.
• Conduct Logistics Analyst training.
• Act as the primary point of contact for those underperforming or requiring assistance resolving issues.
• Complete assigned special projects as directed by the Operations Manager or General Manager.
• Perform other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Good Customer service skills to meet and exceed Customer expectations; acts in a professional, courteous, and cooperative manner toward Customers, co-workers, and employees; works with a sense of honesty and trustworthiness.
• Project and Time management skills with an ability to understand key milestones and objectives to help meet or exceed division budgeted goals, while keeping safety the number one priority.
• Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions and engaging in active listening.
• Results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and utilizing resources to accomplish objectives.
• Strong written and verbal communication skills.
• Skillful with Microsoft Office Suite or similar software.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative: builds and works with teams and promotes a positive work environment.
• Creative thinker who challenges conventional solutions in a productive manner.
• Demonstrates and promotes ethical behavior.
• 1 year of lead or prior supervisory experience.

MINIMUM REQUIREMENTS:

• High School Diploma or GED.
• Two plus years of prior experience working as a Dispatcher/Logistics Analyst (required).

o Who we are looking for? Dispatch experience preferred. This position will oversee a few other Dispatchers.

o Submit 5-10 years work history

o Stable industry; Year-round work

o Many benefits: 401k w/5% matching; Medical; Dental; Vision and more…

o $70,000 Salary |1st Shift

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & di