Manager, Clinical Operations

Overview

As a Manager, Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Responsibilities

What you will be doing:

The Manager of Clinical Operations is responsible for recruitment, growth, and development of Clinical Operations employees. They provideleadership in the implementation of ICON's quality initiatives and business processes, achievement of its management goals and objectiveswithin the framework of the company mission, policy and philosophy. 

 

Responsibilites:

 

• Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.Specific accountabilites may vary by area of expertise:
• Develops plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.
• Ensures staff development and performance feedback are provided through activities such as mentorship and career development
• Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities
• Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as nominations for promotion.
• Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
• May conduct assessment visits with staff as required by SOPs
• Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by:
• Reviewing project tasks and timelines and assigning team members
• Determines level and type of employee resources to meet corporate/client/project objectives
• Schedules and reviews project tasks, provides leadership in the delivery of services to clients
• Provides guidance/insight on aspects of clinical operations, as well as contingency planning, toaccommodate projects while identifying potential impacts to the budget
• Leading Clinical Operations employees in the delivery of services to clients
• Ensuring staff fulfill their responsibilities in accordance with PRA’s policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements
• Liaising with other functional managers to ensure consistency within the company
• Maintaining utilization of all Clinical Operations employees within department goals
• Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff by:
• Performing metric collection and data analysis to support PRA’s continuous improvement in policies, procedures,and business process
• Identifying and implementing process improvements through review of clinical operations SOPs, processes; recommending improvement plans to senior management.
• Leading task forces to implement process improvement initiatives
• Building teamwork and improving process and productivity by working within and across functional areas
• Be a point of escalation (internal) for resolution of issues and conflicts.
• Provides support with proposal development and participates in client presentations and/or bid defense meetings, asrequired

Qualifications

You are:

 

• Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution required.
• Substantial experience using computerized information systems including experience with PC- Windows, word processing, and electronic spreadsheets required
• Substantial clinical trials development experience is required
• Experience supervising or managing professional staff in a clinical research environment required (at least 2 years preferred)
• Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is required
• Read, write, and speak fluent English; fluent in host country language required.

What ICON can offer you:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Our benefits examples include:

• Various annual leave entitlements
• A rang