Agg/Asphalt Customer Service Representative - Grand Junction, CO

 

Job ID:  499075

 

United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   

 

Position Overview

This is a skilled position requiring the individual to effectively take material orders from customers. This position requires speaking with customer on the phone. Making good customer relations skills and requires a basic knowledge of the construction industry.

 

Wage Range: $18 to $20 dependent on experience

 

Key Responsibilities (Essential Duties and Functions)

• Receive incoming customer calls. Take verbal aggregate orders over the telephone.
• Handle all calls and other forms of communication in a courteous, professional and helpful manner.
• Input the orders into the JWS/Apex program.
• Ensure proper customer information and materials are entered correctly.
• Maintain communication with customers, dispatchers, and CSR team members.
• Maintain facilities and keep in good working order all necessary equipment.
• Properly follow all company policies and procedures. Report any problems to the Department Manager, Safety Manager, or Human Resources Manager.
• Basic knowledge of the construction industry.
• Basic knowledge of the western slope of Colorado.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

 

Education/Experience

• High school diploma or general education degree (GED) preferred.
• Knowledge of the aggregate material and construction industry is preferred.
• Two (2) years’ experience in order taking and construction industry is preferred.

 

Work Requirements

• Working knowledge of Microsoft office suite (Word, Excel, PowerPoint, Outlook) is necessary.
• Previous work within the construction/ ready mix industry is preferred.

 

Knowledge/Skill Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write correspondence.  Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ration, percent, land to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work well with others in a group or one on one setting.
• To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software.
• Excellent customer service skills

 

Key Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Plan