DELIVERY SPECIALIST- Acura

Job Summary:

The Delivery Specialist is responsible for delivering comprehensive information and a superior customer service experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoy doing it. The individual we seek will be technically savvy with social media, possess exceptional customer handling skills, and event planning skills.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical information and make it available as a resource for the entire retailer staff.
• Be able to meet, greet and interact with customers effectively.
• Fully explain vehicle features, applications and benefits.
• Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Follow-up with customers after the sales and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Build and execute store social media strategy.
• Optimize store pages within each platform to increase the visibility of the company’s social content.
• Moderate social media content
• Plan and organize store events
• Strong computer, phone and Social Media skills.
• Acquire and maintain knowledge on all vehicles and technology.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.
• Other duties as assigned.

Required Skills & Abilities:           

• Basic MS Office knowledge; proficiency in computer software, social media and internet use.
• Enthusiasm for the Automotive Dealership industry with a focus on superior customer service.
• Strong communication skills and work ethic.
• Commitment to continuous improvement.
• Professional appearance and demeanor.
• Solution-oriented mindset.
• Strong background in internet and phone sales.
• Must be able to pass pre-employment screen (background & hair follicle drug test).

Education & Experience:

• Dealership experience preferred
• Strong customer service skills
• Social Media and Marketing
• Event planning