Senior Marketplace Operations & Capacity Planning Manager

Role: Senior Marketplace Operations & Capacity Planning Manager

Location: USA Remote; Austin, TX preferred

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We're looking for a Senior Marketplace Operations & Capacity Planning Manager who operates at the intersection of quantitative modeling, workforce strategy, and commercial impact. This is not a supporting role — you will own the capacity planning function end-to-end and serve as a strategic partner to Network Operations leadership, finance, and our commercial team.

You'll build and maintain the forecasting and staffing infrastructure that drives how Wheel scales. That means building sophisticated, data-driven models — not configuring off-the-shelf tools — and translating quantitative outputs into strategic recommendations that influence hiring, budgets, and deal decisions. You'll work directly with our commercial team to model the staffing and P&L implications of new client opportunities before they close, and you'll re-forecast proactively as the business evolves.

What You’ll Do

Capacity Modeling & Forecasting

• Own all clinician capacity planning & staffing strategy across client programs, modalities, and clinician types

• Design staffing strategies, hiring plans, and financial budgets across all client programs

• Model multi-skill workforce requirements across queues, states, and specialties — accounting for SLA targets, shrinkage, attrition, and scheduling constraints

• Identify supply/demand gaps and convert them into actionable recruiting targets in partnership with Clinical Recruiting and Provider Ops

• Support and inform the continuous build and improvement of Wheel's demand forecasting function — providing real-time operational feedback on actuals vs. forecast to sharpen model accuracy and drive better planning outcomes

• Develop scenario and sensitivity models to support growth planning, new launches, and rapid change

• Reforecast regularly and proactively surface risks and variances to leadership

Marketplace Strategy

• Partner directly with Marketplace leadership and commercial team on new deal staffing/supply evaluation — model staffing implications, P&L impact, and operational feasibility before contracts close

• Build and own ROI and workforce composition analyses (W-2 vs. 1099 tradeoffs, blended models, incentive structure impact) to inform strategic workforce decisions

• Translate complex modeling outputs into clear, executive-ready recommendations for the VP of NetOps, CFO, and CEO

Data & Analytics

• Pull, transform, and analyze large datasets from WFM tools, operational systems, and product data using SQL, Python, or R — independently, without relying on a data team

• Build reusable, scalable modeling frameworks that accommodate program-level customization

• Own monthly business review materials — data, narrative, and presentation — for senior leadership audiences

Marketplace Operations

• Design licensing and collaborative agreement strategies as part of the holistic staffing plan — translating capacity model outputs into state-level licensure requirements and collaboration targets by clinician type

• Support scheduling, real-time monitoring, and day-to-day operational oversight

• Manage WFM software configuration and forecasting tools; know their limits and build around them

• Partner with Finance on COGS budgeting and clinician pay activities

What We’re Looking For

• 7+ years in capacity planning, workforce management, or operational analytics — with demonstrated ownership (2+ years) of the full planning function, not in a supporting role

• Proven ability to build custom forecasting and capacity models from scratch using statistical or machine learning methods (time-series, regression, simulation)