Associate Solutions Architect

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

As an Associate Solutions Architect, you'll be the technical bridge between our sales team and small-to-medium business (SMB) customers in the hospitality sector. Your primary focus will be supporting SMB deals by providing technical sales support, conducting product demonstrations, and helping prospects understand how Mews' cloud-based property management system can solve their specific business challenges and demonstrate Mews added value.

You will work closely with the SMB sales team to qualify technical requirements, deliver compelling tailored product demos, and guide prospects through the technical aspects of their buying journey. This role is ideal for someone who enjoys working directly with customers and wants to make a significant impact in the fast-growing SMB hospitality market.

We are hiring this role in East coast or Central timezone - US. 

✅ Your mission, should you choose to accept it:

1. Customer-Facing Technical Sales Support:

   • Collaborate with SMB sales teams to understand customer challenges and provide technical sales support

   • Prepare and deliver tailored technical presentations and customized product demonstrations to SMB prospects

   • Conduct discovery calls to understand SMB customer technical requirements and business needs

   • Act as a technical consultant during the sales process, owning solution design and demo development tailored to vertical needs

 

1. SMB Solution Design & Demonstration:

   • Create tailored product demonstrations that highlight relevant features for each SMB hospitality business

   • Develop tailored proof-of-concept scenarios specific to individual SMB use cases

   • Design customized technical solutions that address specific SMB pain points in property management

   • Present integration possibilities and API capabilities at an appropriate level for SMB customers

   • Develop and maintain reusable demo assets, proposals, and solution templates to  increase efficiency

 

1. Sales Process Support:

   • Support the SMB sales team from initial technical qualification through contract signing

   • Create customer-facing materials including technical proposals and solution overviews

   • Handle technical objections and provide solutions during the SMB sales process

   • Assist with RFP responses for SMB prospects when technical input is required
     
     

🤝️ You’ll be a great fit if you bring a few of the below with you:

• Proven track record selling complex technical SAAS solutions and Hotel experience;
• Strong knowledge of Cloud, SaaS, and/ or Enterprise Solutions;Basic programming skills is a plus;
• Experience in the hospitality world is a plus;Solid technical background with understanding and/or hands-on experience in software development and web technologies;
• Must be able to communicate technological solutions and product knowledge not only to technical but to business users as well;
• Understanding of the Sales Cycle and where the Solutions Architect team is responsible; Ability to maintain focus and business acumen under sometimes stressful sales/business negotiations;
• A genuine interest in new technologies that bring innovation in hospitality;
• Ability to work in a fast-paced company, ready to work on your own or as par