Sr. DevOps Engineer - Moodle US - Remote

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace...

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

Moodle US is the US-based services division of Moodle Pty, and provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What the job can look like…

The Moodle US Infrastructure team is at the forefront of delivering high-performance, secure cloud solutions for our clients' Moodle platforms. We are committed to optimizing the reliability, scalability, and efficiency of these environments. By providing advanced cloud infrastructure, we empower our clients to focus on creating exceptional learning experiences. The DevOps Engineer is on the front lines, responding to support escalations and ensuring our evolving infrastructure delivers reliable results for our clients needs. This includes troubleshooting technical issues, maintaining client sites, implementing custom infrastructure solutions, and generally collaborating across teams to deliver exceptional client experiences.

Please note, this role is for an experienced Moodle DevOps Engineer. Additionally, due to this role's work with Federal client projects, suitable candidates must be US person, residing in the US and willing and able to gain appropriate security clearance.

With the pace of Moodle US, no two days will ever be the same! But most days will involve a mix of:

• Supporting multiple highly available clusters on (AWS) based infrastructure

• Following best current DevOps practices for deployments, availability, performance and automation
• Administering applications used for automation.
• Assist support team with escalated issues pertaining to client facing applications.
• Participate in research and testing of new products and enhancements to the overall hosting architecture.
• Participates with on-call rotations
• Tracks all work and requests in ticketing system
• Participate in development and testing of enhancements to hosting architecture
• Consulting of developers in infrastructure configuration issues
• Ensuring the continuity of business and development environments
• Provide consultation and assistance to remote clients within specified scope of work.
• Assist with the development and maintenance of tools needed by the development team
• Manage and execute on tasks within internal DevOps projects
• Work with DevOps Lead to develop and execute a roadmap for all product development projects within DevOps and the company at large.
• Accountable for the ongoing review and maintenance of documentation ensuring they are always kept up to date
• OKRs as agreed with DevOps Lead
• Any other duties as required

Through this journey, you will meet regularly with a mentor to check on your progress, ask questions, and set new goals. Our ultimate goal is to help you develop all of the skills you need to grow in your role as an Infrastructure Developer and hosting guru.

Requirements

We’d love to hear from you, especially if you can talk to us about your:

• Minimum of 3-5 years of experience with Moodle hosting and administration

• Strong knowledge of major operating systems, such as Linux, and their administration, as well as of networking, load balancing, protocols such as TCP/IP and services like DNS, Mail
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