Operations Associate III

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$22.00 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Operations Associate III is responsible for the day-to-day Operations activities in support of assigned business line.

Depth & Scope:

• Performs more diverse/complex tasks with minimal supervision
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support to less experienced staff
• Responds to inquiries and assists in resolving problems/complaints
• May be required to find and supply data impacting accounts
• Protects privacy and non-public information
• Assists in the prevention of fraudulent activities
• Reviews application information against host systems for accuracy and completeness
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Escalates more complex or unusual issues to lead or supervisory staff

Education & Experience:

• High School Diploma or GED
• 2-4 Years of related experience
• Thorough understanding of all aspects of Operations Associate I and II position, with the ability to meet goals and standards established by the department
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal, written and verbal communication skills required
• Excellent problem-solving skills
• Proven ability to be detail-oriented and handle a heavy workload in fast-paced environment
• Excellent organizational and time management skills
• Proven leadership skills
• High attention to detail preferred
• Critical thinking skills preferred
• Simple math knowledge preferred

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

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