Customer Representative Associate II

Location: Augusta,Maine,United States

Position: Customer Representative Associate II
Department: Driver License Services - License Information
Schedule: Monday - Friday 8:00a-5:00p
Job Class: 6598

Salary: $17.30 - $24.91 hourly

Closing Date: January 28, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Customer Representative Associate II in the License Information Unit. As a Customer Representative Associate II, you will review and verify all documentation to issue a driver’s license or state ID for Maine citizens. This will include a high volume of customer interaction in person, over the phone, and through written correspondence. You will play an important role in ensuring operational success and contributing to a positive and productive work environment. Whether you’re providing direct services, supporting internal processes, or driving key initiatives, your role will be vital to the success of the team.

What We’re Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Multitasking: The ability to handle several different responsibilities at the same time without the loss of productivity or quality.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Provide excellent customer service to the citizens of Maine by assisting with Driver’s License and State Identification Cards.
• Processes letters of verification, driving records requests, and address changes.
• Be part of a team that answers an average over 6000 telephone calls monthly from customers and 13 branch offices.
• Review and verify all documentation for driver’s license and s