Sales Advisor - Loyalty Team

Department: Loyalty

Employment Type: Full Time

Location: Dublin 18

Compensation: €34,000 / year

Description

• First point of contact for Retention calls - renegotiating customer contracts

• Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors. 
• €29,000 basic salary with a €5,000 bonus structure.
• The first month's bonus is guaranteed.

Key Responsibilities

• Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
• Updating historical customer account around retention/cancellation issues
• Maintaining daily/weekly and monthly retention KPI’s and achieve targets
• Ad hoc phone-based customer service and sales activities as required

Skills, Knowledge and Expertise

• Considerable attention to detail desired
• Have excellent communication skills
• Proven ability to work in a self-directed and organised manner
• Experience in a similar role and using CRM systems is an advantage

Benefits

• Competitive salary & bonus structure
• Discounted Health Insurance – Group Scheme with Laya Healthcare
• Employee Assistance Programme – a confidential 24/7 support for employees provided by Telus
• Employer matching company Pension Scheme 
• Great career progression opportunities and continual training and development
• Generous annual leave, increasing with service
• PrepayPower or Yuno Staff Tariff
• Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees
• Monthly beer and pizza on the first Friday of each Month
• Regular Fruit drops, twice a week
• Refer a Friend Scheme
• Tax Saver Travel Tickets and Bike to Work Scheme