Program & Curriculum Manager, Pharmacy Technician

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.   

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.   

What you'll do here:  

Course Maintenance and Development    

• Act as the liaison between instructors and the Content maintenance team on everything from minor updates to larger comprehensive updates as appropriate for each course.
• Perform formal reviews of course content for relevance over time and ensure our courses represent current requirements, certifications, and industry standards.
• Work as the subject matter authority on new course developments and course spin-offs.    

Product Operations Support  

• Support the product launch process, support new instructors, answer expert-level questions, and host webinars.   

Roadmap Planning  

• Work to make sure that our courses are best in class and well-informed via short-, mid-, and long-term planning.
• Perform competitor course reviews and collaborate with product team to understand and predict trends and participate in product strategy.
• Work closely with product managers to complete product strategy documents, identify advisory board members, and preplan for examination changes, textbooks, and changes in other course assets.   

Conversion Optimization and Business Development   

• Attend internal sales training to help our employees understand the course, the associated careers, and the value proposition.
• Host webinars for prospective students to help them determine if enrolling is the right decision for them and write blogs or other copy regularly to build authority and SEO.
• Support the Cengage Work cross-functional teams in efforts to maintain exam pass and course completion rates and obtain feedback from employers.
• Participate in B2B customer-facing presentations to help drive adoption of the programs, build confidence, follow regulations, etc.
• Serve as a connected resource in the industry to support B2B contacts for course evaluations and endorsements, advisor selection/support, and other community outreach.
• Support the identification of potential externship providers.   

Instructional Support   

• Understand instructor responsibilities and facilitate sessions for assigned students.
• Support course instruction by reviewing discussion board posts, answering questions via student email or by phone when needed, grading student assignments, and giving feedback.
• Review survey feedback, ratings, discussion area posts and communicate results and feedback to the instructors.
• Maintain the success and appropriateness of the course by following up on support issues involving instructors.
• Be accountable for understanding and communicating program details including all post-completion steps such as preparation tools for certification exams and job placement or externships.   

Team Member

• Participate in department activities (team meetings, projects, social activities), attend "run-the-business" meetings, and embody the Cengage Ethos and Credo.  

Skills you will need here:   

Required   

• Bachelor’s degree
• Must have PTCB and ASHP certification with a strong familiarity of the certifying and accrediting body regulations, certifications and continuing education opportunities
• 5+ years' experience as a Pharmacy Technician or Pharmacist
• 3+ years of teaching experience in person and/or online
• Experience creating student-facing educational conte