Senior Collections Analyst

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Responsibilities

The Senior Collections Analyst will be responsible for supporting the Company’s day-to-day accounts receivable function. The ideal candidate will have experience preparing and reviewing sales orders and invoices, accounts receivable journal entries, account reconciliations, managing collections outreach & maintaining schedules. This position will report into the Director of Revenue and will be expected to work cross-functionally & build relationships across multiple departments. 

• Lead the accounts receivable and collections activities, including billing, customer collections, and maintaining accuracy of customer records.
• Support sales order management and billing to ensure timely, accurate, and complete accounting and reporting of revenue-generating transactions.
• Provide timely and professional responses to customer billing inquiries & lead customer outreach efforts to ensure accuracy of customer contacts & collectability.
• Assist with on-going projects for streamlining and automation of collections processes.
• Partner with the Sales and Revenue Operations teams to comply with internal policies and GAAP.
• Support external audits by providing documentation and explanations related to accounts receivable.
• Provide ad-hoc analysis and support for general financial operations, as needed, to support business and any other special projects.

Basic Qualifications

• 3+ years related experience in accounts receivable and/or revenue accounting
• Intermediate-to-advanced Excel capabilities
• Strong accountability, organization and attention to detail
• Ability to work independently and thrive, while also contributing to team goals and objectives
• Ability to effectively operate in a fast-paced environment and adapt to change
• Strong interpersonal, communication, and messaging skills
• Strong analytical & problem solving skills; high level of curiosity, ability to dive deep, find solutions and deliver results

Preferred Qualifications

• Bachelor’s degree in Accounting or equivalent work experience
• Experience with high-growth SaaS/Technology industry
• Experience with SalesForce & NetSuite
• Experience scaling accounts receivable operations

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays,