AVP, Consumer IT Operations Manager

Axos Bank

Target Range:

$75,000.00 /Yr. - $125,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Consumer IT Staff Operations Manager is a key strategic partner and right hand to the SVP, Head of Consumer Bank Development, responsible for streamlining operations, aligning departmental operations, driving critical initiatives, and facilitating effective decision-making across departments. This role combines strategic planning, program management, internal communications, and operational excellence to ensure the Consumer IT department runs efficiently. This individual serves as a force multiplier for the leadership team, ensuring the organization operates efficiently, stays aligned with strategic priorities, and maintains a culture of accountability and excellence.

This position is on-site and located at our HQ in San Diego, CA.

Responsibilities:

• Strategic Planning & Execution
  • Support the SVP, Head of Consumer Bank Development in developing and executing strategic plans
  • Coordinate and track progress of strategic initiatives across departments
  • Prepare briefings, dashboards, and reports for executive decision-making
• Executive Support & Communication
  • Act as a liaison between the SVP, Head of Consumer Bank Development and internal/external stakeholders
  • Draft and review communications, presentations, and reports
• Operational Oversight
  • Identify and resolve bottlenecks in organizational processes
  • Coordinate cross-functional projects and ensure timely delivery of outcomes
  • Oversee internal communications and promote interdepartmental collaboration
• Budget & Resource Management
  • Support annual IT budgeting, forecasting, and resource planning efforts.
  • Monitor departmental spending and resource allocation to ensure fiscal responsibility.
• Leadership & Culture
  • Serve as a sounding board and thought partner to the Consumer IT leadership team
  • Champion company values and help shape organizational culture
  • Facilitate leadership team meetings and planning sessions
• Governance & Compliance
  • Ensure Consumer IT policies, standards, and governance frameworks are maintained
  • Drive risk management and compliance initiatives, including audit readiness and data privacy.

Qualifications:

• Bachelor’s degree
• 3+ years of experience in management consulting, operations, strategy, or executive support roles
• Exceptional organizational skills
• Strong analytical skills and business acumen
• Excellent written and verbal communication abilities
• High emotional intelligence, discretion, and a proactive mindset
• Experience in a startup, high-growth, or mission-driven environment is preferred
• Proven ability to influence and lead without direct authority is preferred

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance

• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, crimin