Executive Administrative Assistant (Customer Office)

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role supports four Vice Presidents in the Customer Office, within the Customer, Strategy, and Innovation organization.

Are you organized and detail-oriented? If you can take initiative, blend your analytical and creative skills to make sound decisions, and have a passion for solving challenges, we want to hear from you!

As an Executive Administrative Assistant, you will perform a wide range of confidential, detailed, and complex administrative tasks under direct supervision. You will coordinate meetings, manage business and travel arrangements for your leader(s) and their team, and plan, organize, and schedule your own work. Additionally, you will collaborate closely with other administrative assistants across the enterprise.

Due to the nature of the role, it will work hybrid to the Columbus office.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you!

As an Executive Administrative Assistant, you'll perform a wide variety of confidential, detailed and complex administrative functions under direct supervision. You will coordinate meetings and make business and travel arrangement decisions for your leader(s) and their team. You'll plan, organize and schedule your own work and may serve as an informal mentor to other administrative assistants in the office.

Job Description

Key Responsibilities: 

• Focuses on both daily and longer-range calendar for multiple leaders and teams. Manages leader's personal calendar as directed. 

• Coordinates travel plans for leader(s) and team and makes mid-trip changes quickly when required.

• Compiles information for reports and presentations. 

• Screens communications for action items and due dates, bringing key items to the leader's attention. Initiates necessary actions, e.g., follow-ups, prioritizations, action required, etc. Drafts responses for executive review, implementing their style into all communications. Rarely seeks guidance on email replies. 

• Provides assistance with office procedures or processes that help the team be more productive and efficient. 

• Monitors departmental expenses, processes expense reports in a timely manner and monitors expense reports submitted by executive and staff for accurate reporting. 

• Manages budget for meeting planning. Conducts quality checks on invoices/accounts payable. Inputs travel expense and other expenses for payment; reviews and passes to office budget coordinator. 

• Keeps current on Nationwide procedure changes, Human Resources policy changes, business environment, etc. that impact department level plans.

• May participate in special projects as assigned.

May perform other responsibilities as assigned.

Reporting Relationships: Typically reports to an Associate Vice President level executive or above, and may support multiple executives and their staff. This is an individual contributor role. 

Typical Skills and Experiences: 

Education: High school, vocational or technical business school studies in secretarial science; some undergraduate-level coursework beneficial. 

License/Certification/Designation: Administrative professional certification(s) such as Certified Administrative Professional (CAP) or Certified World Class Assistant (CWCA) are a plus. 

Experience: Typically, six or more years related administrative assistant ex