IT Delivery, Associate Director

The Associate Director – IT Delivery leads, develops, and empowers a team of IT delivery professionals who serve as the primary interface between Information Technology organization and key business stakeholders. The Associate Director offers strategic guidance and coaching to help team members convert business needs into scalable technology solutions, foster solid relationships with stakeholders, and achieve measurable business results. The role aligns IT activities with organizational objectives, ensures efficient operations, and maintains high standards in technology delivery and governance. This person is accountable for setting clear goals, driving performance, and fostering a culture of ownership, collaboration, and continuous improvement within the team.

IT Delivery & Execution

• Standardize delivery processes, templates, tools, and reporting across delivery managers and analysts.
• Own the IT Delivery intake process, including demand assessment, sizing, capacity alignment, and readiness for technical review.
• Monitor end-to-end delivery performance, proactively manage cross-team dependencies, and drive consistent risk, issue, and schedule management across all IT initiatives.
• Oversee IT Delivery governance reviews to ensure compliance with Project Management, technical, and change management standards.
• Oversee IT functional portfolios to ensure timely, on-budget completion and achievement of desired outcomes.
• Develop and execute technical roadmaps that drive transformation and align with long-term functional strategy.
• Identify opportunities for process optimization, continuous improvement, and innovation to enhance the efficiency and effectiveness of IT services.

Business Partnership & Strategic Alignment

• Oversee and guide team members who serve as primary liaisons between assigned functions and IT, ensuring they effectively translate requirements and priorities into scalable IT solutions.
• Serve as the escalation point for PMO, Product Management, Architecture, Security, Engineering, and functional business leaders to resolve blockers and maintain delivery momentum.
• Direct and support the team in building and maintaining strong relationships with stakeholders, ensuring that team members understand stakeholder needs, drive alignment, and help establish clear outcomes.
• Ensure alignment between functional strategies and IT initiatives, identifying opportunities where technology can advance business goals, efficiency, and innovation.
• Track success metrics and provide status updates to stakeholders and leadership pertaining to delivery, performance, risks, issues, and schedule across all IT tasks.
• Partner with IT Communications and IT Training teams to define user readiness, adoption needs, and change impacts for initiatives across the IT portfolio.

Team Leadership & Development

• Lead, mentor, and develop a team of IT delivery managers and Analyst, set clear goals, manage workload distribution, provide coaching, and capability development.
• Oversee the IT Delivery team structure, ensuring optimal workload allocation, targeted coaching, and ongoing capability development.
• Foster a culture of continuous improvement, innovation, and accountability within the IT delivery function.
• Drive the evolution of the IT Delivery operating model, including the shift toward Agile Delivery Leads and modern delivery practices.
• Promote professional growth and ensure the team understands core priorities, key processes, and collaborates effectively with stakeholders.

Education

• Bachelor’s degree in Information Technology or related field; advanced degree preferred, or equivalent practical experience

Skills and Experience

• 15+ years’ experience in IT delivery roles, with at least 5 years in a leadership capacity.
• Proven track record of implementing and managing complex IT delivery programs and systems.
• Experience with global technology solution implementations, vendor management, and driving alignment in global environments.
• Proficient in delivery methodologies, vendor management, and cross-functional leadership.
• Experience implementing or maturing IT Delivery governance, intake, and portfolio management processes.
• Experience partnering with business functions and IT organizations in large, matrixed environments.
• Strong understanding of change management, training, and user adoption implications in technology delivery.
• Familiarity with enterprise systems including HCM platforms, Microsoft 365, and Power Platform is a plus.
• Excellent analytical, problem-solving, and decision-making skills.
• Demonstrated ability to work with internal and external stakeh