DevOps Engineer (AWS) (Hiring only in AZ, OH, NC, DC, MD, VA, FL)

Join a growing technology team and an awesome customer community.

• Are you an experienced infrastructure professional with hands-on AWS experience?
• Do you pride yourself on clear, concise communication - in writing, conversation, and even in your code?
• Can you thrive working independently but also love collaborating with a talented, supportive team?
• Are you humble enough to ask for help and curious enough to always keep learning?

- If so, read on. You might be exactly who we’re looking for.

About the Role

We’re looking for a skilled, growth-minded DevOps Engineer excited to join a team where your work truly matters. At Heuristic Solutions, you’ll help manage and evolve the infrastructure behind LearningBuilder - our credentialing management platform trusted by certification, accreditation, and licensing organizations nationwide.

Our customers rely on us to keep their mission-critical systems secure, scalable, and running smoothly. From supporting lifesaving professions to advancing career development, the work you do here has a direct, real-world impact every single day.

We’re looking for someone who loves problem-solving at scale, thrives on building elegant, maintainable infrastructure, and communicates with precision - whether in writing, conversation, or code comments. You’ll need to be proactive, adaptable, and comfortable working independently while collaborating closely with the team. Above all, you bring a clear, confident voice to your work - capable of explaining complex ideas in ways that others can easily understand and act on.

If you’re seeking meaningful technical work, a team that values your expertise, and a place with room to grow, we’d love to talk.

What You’ll Do

You won’t just maintain infrastructure - you’ll shape it for the future. You’ll help design, build, automate, and optimize our cloud environment to ensure performance, reliability, and security as we grow.

In this role, you’ll be hands on with critical infrastructure projects - from automation and monitoring to security enhancements and system tuning. From scripting new tools to fine-tuning AWS resources, you’ll collaborate with cross-functional teams to ensure LearningBuilder runs like a well-oiled machine.

This is a role where you’ll solve big challenges, make smart systems smarter, and see the real-world impact of your work every day.

Key Responsibilities

Platform Maintenance & Operations

• Perform ongoing LearningBuilder platform upkeep, including system updates and enhancements.

• Manage disk space utilization and optimize storage configurations.

• Contribute to regular security patching to ensure compliance and system integrity.

• Oversee SSL certificate management, including renewals and installations.

Monitoring & Security

• Continuously monitor infrastructure health, including automations, server utilization, and application performance.

• Analyze security scan results and identify actionable improvements.

• Conduct regular security audits to ensure compliance.

• Track and optimize cloud infrastructure costs.

• Participate in an on-call rotation for after-hours incidents.

Support & Incident Response

• Investigate and resolve MS SQL tempdb issues to ensure database performance and stability.

• Address failed jobs and diagnose infrastructure-related issues.

• Diagnose and resolve outages in a timely manner.

• Troubleshoot infrastructure failures and resolve escalated issues from engineering and customer support teams.

• Provide internal support for platform tools and infrastructure-related issues.

Cloud Engineering & Automation

• Manage AWS infrastructure using Terraform.

• Implement and maintain Windows Server environments, AWS Security Groups, IAM policies, and S3 storage configurations.

• Manage SSL certificates (CSRs, renewals, reissues, installation).

• Develop automation tools using AWS Lambda, SSM Documents, and scripting languages like Powershell.

• Contribute to the design and architecture of new features to enhance platform performance and reliability.

• Improve CI/CD pipelines and deployment processes with Bitbucket Pipelines, Packer, Terraform, and AWS SSM.

• Enhance monitoring and alerting systems to proactively detect issues.

Documentation & Knowledge Management

• Create and maintain internal documentation to support scalability and efficiency.

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