GSOC Team Lead

Overview

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Job Description

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

* This position is not a cyber-security position. *Allied Universal® Enhanced Protection Services division is seeking a results-driven, highly motivated GSOC Lead to support our client in El Dorado Hills, CA. 

The Global Security Operations Center (GSOC) Team Lead is an integral part of the client’s Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service.

The GSOC Lead is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. 

Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Lead is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team on assigned shift.

Essential Job Functions:

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders.
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitoring and tracking key performance indicators (KPIs) as per client MSA
• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business c