Sr Director, Production Operations (SASE, Access, SDWAN, Cloud FW)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We’re looking for a Technical SRE Leader that has experience supporting large-scale distributed systems. Technology stack includes networking, compute and storage services on GCP, AWS, Azure, OCI & Onprem, routing protocols like BGP and OSPF, Terraform & Helm, open source databases like Kafka, InfluxDB, MongoDB, Cassandra, Spark and others. Should be extremely familiar with GCP and/or AWS/Azure and have an automation first mindset to operations, monitoring, alerting and remediation.

As a SRE Technical Leader, you will be responsible for the overall health of our product services for SASE as well as CLoud-NGFW managed services and their SRE operations teams. You will be expected to lead an experienced team of SREs to ensure that the networking and security service is functioning well and meeting the SLAs (5 9 for SASE Infra Service & 4-9 for C-NGFW). You will be required to work closely with the Product development, QA and Technical Support teams and support service integration with internally developed cloud delivered security services as well as joint operations with PANW IT as an internal Service Providers and External partners such as Cloud Service Providers. The candidate must be a self-starter and possess very good analytical skills. Must possess the ability to work in an agile environment with minimum guidance. Passion for security and prior experience working at or closely with SPs and Cloud Service Providers to deliver cloud services is a major plus.

Your Impact  

• Design, develop and implement highly scalable software features on our next-generation connectivity & security platform as part of our Prisma Access & C-NGFW services
• Ability to lead seamlessly thru all Customer environments such as Commercial, Federal as well as other Sovereign cloud services
• Work with different development and quality assurances groups to achieve the best operational outcomes (toil free & easy to support along with being a great customer experience)
• Suggest and implement improvements to the development process
• Work with SRE and the Technical Support teams to troubleshoot customer issues
• Interview, mentor and coach new team members  

Qualifications

Your Experience

• Leader responsible for a multi-region, follow the sun, SRE function for Prisma SASE & C-NGFW Production Operations with an SRE team
• Hands-on Experience in running Operations/SRE function
• Experience setting strategy, multi-year execution roadmap & metrics for SRE/Ops
• Experience in ITIL Service Management Processes (ex: Incident Management, Change Management, Alert management)
• Experience Defining, Monitoring & Tracking SLO’s for infrastructure & the service components.
• Experience managing large scale infrastructures
• Experience on 3rd party Industry tools for Ops ( some examples -  Product/Infra Tools, V