Sr. IT Application Administrator (Secret Clearance Required)

Overview

LMI seeks a Sr. IT Application Administrator who is customer oriented, analytical, and has the ability to partner with Army PEO EIS and ODASA(P) to support the Army Contracting Enterprise (ACE) assiting with incidents and requests to maintain the Army Contract Writing System (ACWS).

 

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We distinguish ourselves as a force multiplier for our customers with our objective advice, collaborative engagement, data-driven analysis, and independent research. Our collegial and mission-focused environment supports a culture of continuous learning and development where employees are positioned to make a meaningful impact.

 

We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.

Responsibilities

Performing hands on procurement system technical and functional troubleshooting and support to the Army Contracting Enterprise to maintain accessibility and availability of ACWS for users.

• Demonstrate strong problem solving skills and attention to detail, in resolving technical, and operational issues across the organization. 

• Develop and implement solutions to enhance productivity within Appian, leveraging relevant tools and technologies. 

• Provide comprehensive technical support to Appian's global employees through Service Desk cases, ensuring timely resolution and documentation of issues.

• To provide on-call resolution for mission critical issues and document solutions within the case management system

• To enhance overall system security, performance and availability

• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.

• Possess exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, having the ability to explain technical concepts to non technical resources. 

• To maintain a comprehensive repository of documentation, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.

• Exhibit an interest in emerging technologies, with basic understanding of cloud computing. 

• To perform a variety of basic user-problem analyses for the customer Service Desk; assists with monitoring the application systems and ensures a prompt and appropriate response to customer requests and issues. 

Qualifications

• Secret Clearance Required.
• Bachelor’s Degree Information Technology, Systems, Computer Science, or related degree.
• Current Security+ Computing Environment (CE).
• 5+ years’ experience of contract writing system enterprise implementations.
• An advanced understanding of the Army Contracting Enterprise user community, and the ability to develop targeted communications and training for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.  
• Experience with documentation development (e.g., SOPs, training aids, desk guides, etc.) 
• Understanding and ability to comply with the DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM Orders, and DISA guides (SRGs and STIGs)
• Superior communication skills, customer service skills, and attention to detail 
• Ability and desire to work in a fast-paced, dynamic customer environment