Associate General Manager (Full-time), GV Madison Avenue - New York, NY

GV-VERSACE Madison Ave

Responsibilities include:

• Portrays him/herself with the appropriate representation and integrity of the company and of the brand, and demonstrates outstanding leadership, customer service and communication skills.
• Supports in the development and leadership of a high performance team that drives sales and achieves comp store results and profitability through effective training, coaching and motivational activities.
• Reports to the General Manager, and assists in monitoring day to day activities, as well as the efficiency of the sales staff, and is considered a role model by the sales team.
• Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Plays an active supporting role on the development of the sales team with regards to selling tools, position growth and progression.
• Plays an active supporting role on the selling floor, building relationships with new and existing clients for Versace USA, Inc.
• Creates a dynamic environment with superlative customer service standards, and assures the store and staff are inviting, professional, and knowledgeable on product and related company information.
• Maintains an active social relationship with clients and community and understands the needs and changes of the market.
• Collaborates in the research of events, marketing and client experience within the competitive landscape to make suggestions for optimizing our business and present this information to the General Manager, corporate partners.
• Supports back of house operations which include inventory, cleaning, maintenance, repairs, security/loss prevention, supplies, POS systems, shipping, receiving and communications systems.
• Ensures store presentation and visual merchandising standards are maintained according to company directives.
• Assures optimum shrink results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Consistently demonstrates accountability and leadership in managing the store and its employees, delegates accordingly and provides the staff with a professional work environment.

Experience & Key Competencies:

• Bachelor’s degree in Fashion or Business preferred.
•  Minimum of 5 years of experience in management – luxury experience preferred.
•  Full understanding of specialty retail, including clienteling, visual merchandising and store operations.
• Computer skills to include operation of retail point of sale system, Word, Excel and email.
• Strong leadership, critical thinking and problem-solving skills.
• Ability to demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives.
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities.
• A positive, outgoing, high energy personality that is entrepreneurial, sales focused and can effectively partner and support the Store Manager.

Retail Excellence:

• Obtain client insights and provide feedback that translate into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• In partnership with boutique management team, lead interactive morning briefs, communicate improvements, activities, and evolutions in the client experience journey to the sales team.
• Maintain knowledge of local current attractions and events surrounding the boutique and participate in networking activities including client events.
• Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
• Foster a positive boutique culture, cultivating verbal and non-verbal behaviors among the team, that demonstrate a welcoming and elevated client experience.

• Provide ongoing mentorship to boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.

Visual Merchandising Standards:

• In partnership with management and the Visual Merchandising team, ensure to always, uphold all VM standards and elevated appearance of the boutique.
• Ensure excellence in brand image through visual merchandising perspective.
• Create boutique policies that ensure all team members contribute to the VM bar of excellence.

Sales Performance:

• Partner with the Merchandising team to drive sales results via p