Sr. Client Service Manager, Asset Owners Americas

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About the Asset Owner Segment, Americas:
The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust’s total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions.

This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. This is an opportunity to transform how we serve our clients, partners, and stakeholders by leveraging the invaluable assets which exist within our people and our products, and applying discipline to client management and drive business growth.

Our vision: To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients.
We cannot do this without putting culture at the core. Our people, our behaviors, the decisions we make all influence the ability to achieve success.

Work Model: Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Major Duties:

• Manages the administrative and relationship needs of institutional trust client.
• Responds to inquiries from clients and coordinates client activity.
• Identifies opportunities for expanding business relationships through additional products or services.
• Partners with Relationship Managers/Client Executives to expand shared relationships.
• Acts as key consultant to client, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving.
• Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
• Develops complete understanding of client's business, objectives, goals, and market challenges.
• Assists CE's in counseling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services.
• Participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, and ensures smooth delivery of new services.
• Manages and enhances client profitability.
• Travels to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.

Knowledge:

• In-depth knowledge of trust or asset management and/or finance and relevant business segment specific issues usually acquired through work experience.
• Skills in negotiation, leadership, sales, and client servicing are necessary to service the client relationship.
• Knowledge of applicable industry laws and regulation, usually acquired through prior work experience.

Experience: 8+ years’ experience in financial servicing/accounting fields, with client servicing background.

Salary Range:

$74,700 - 126,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.