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Community Manager
SermoUnited States; United States, United Statesfull_timeVerifiedPosted 29 Oct 2024
About the role
About Sermo
Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.5 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com. Who we’re looking for: Sermo is seeking an experienced and proactive Community Manager to help lead, serve and engage our healthcare community. In this role, you will work closely with the wider community and growth marketing teams. You’ll be responsible for informing and carrying out the community engagement strategy, curating and managing content, designing engagement activities, and fostering a thriving and supportive environment for healthcare leaders. Your role will be pivotal in shaping the future of this community, ensuring it becomes a valuable and engaging space for its members.
Key responsibilities and areas of impact:
Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.5 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com. Who we’re looking for: Sermo is seeking an experienced and proactive Community Manager to help lead, serve and engage our healthcare community. In this role, you will work closely with the wider community and growth marketing teams. You’ll be responsible for informing and carrying out the community engagement strategy, curating and managing content, designing engagement activities, and fostering a thriving and supportive environment for healthcare leaders. Your role will be pivotal in shaping the future of this community, ensuring it becomes a valuable and engaging space for its members.
Key responsibilities and areas of impact:
- Drive member engagement and retention:
- - Drive member engagement and retention by informing and leading the implementation of the community engagement strategy
- - Continuously enhance content and engagement activity performance by analyzing performance data and leveraging insights for improvement
- - Maximize the percentage of existing members exposed to ad content by refining engagement tactics, ensuring frequent and meaningful interactions with the community
- - Boost member engagement and retention by rigorously testing and refining community features and activities, aligning them with member needs
- Enhance content performance:
- - Drive member engagement and retention by curating and deploying high-impact content that resonates with HCP members
- - Elevate content quality through iterative testing processes and social listening, ensuring new content pillars and initiatives resonate with members, leading to increased engagement and retention
- - Oversee quality assurance processes for all content to ensure it meets Sermo’s standards and resonates with the community
- Ensure member activation and satisfaction:
- - Drive member activation and satisfaction by leading member education efforts. - ----- Develop resources, guides, and events to optimize the community experience
- - Improve Net Promoter Score (NPS) through the curation of a supportive and responsive community that consistently meets and exceeds member expectations
- - Analyze member feedback and turn it into actionable insights and recommendations for future improvements
- - Serve as an advocate for the community, representing
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