Associate Director, Product Manager

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work
The Product Manager will lead in the evaluation and execution of transformation initiatives, including, new products and product iterations / extensions. The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on transformation initiatives.  Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impact the overall customer experience to create loyalty and advocacy for EQB. This individual will work closely with technology teams responsible for developing key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc. 
The Product Manager, will be responsible for leading all initiatives related to discovery including research to requirement definition. The individual will be required to work with cross-functional teams to ensure that the priorities for the lending business lines are achieved. Key outcomes for this role are: 
Portfolio value including improvements to originations and launching new products to deliver growth
Sales force effectiveness including growing submitted volumes and total customers for all Lending products
Broker / advisor / customer experience including CSAT and NPS
Broker and customer growth and loyalty Cycle times
Reduction in Cost per loan
Continuous improvement to the Growth Businesses products and related digital assets used within the business