Student Affairs Senior Associate, ALUSB

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The ALU School of Business (ALUSB) team is the engine of our post-graduate education. We are a results-driven group dedicated to delivering high-impact, market-relevant programs, including our Executive MBA and Executive Education portfolio. Our mission is to equip Africa's current and aspiring leaders with the skills to drive change. We are a collaborative and dynamic team, focused on operational excellence, innovation, and strategic alignment to ensure every program we deliver is a best-in-class experience that contributes to ALUSB's reputation and financial sustainability.

ABOUT THE ROLE

The Student Affairs Senior Associate for ALUSB is the primary champion and advocate for the student experience. This role is responsible for providing comprehensive, holistic support to post-graduate students, ensuring a safe, inclusive, and enriching learning journey. You will lead the implementation of key student success programs, manage critical administrative and compliance functions, and act as a pivotal liaison between students, the academic team, and internal support teams (Finance, Registrar, Wellbeing). Your core objective is to foster a vibrant community and remove barriers to student success, enabling our busy executives to focus fully on their academic and professional growth.

RESPONSIBILITIES

• Holistic Student Support & Guidance:
• Serve as the primary point of contact for students, providing responsive, accurate, and timely guidance on navigating their academic schedule, as well as personal, and professional challenges.
• Coordinate with ALU Finance to support tuition payment management and assist students with complex logistics, such as travel arrangements for in-person intensives.
• Act as a liaison with the ALU Student Life Counselor and Wellbeing team to ensure students have access to appropriate guidance, resources, and referrals.
• Program Implementation & Management:
• Oversee the implementation and evaluation of all programs designed to enhance student success, including orientation/matriculation sessions, intensives, networking events, and career initiatives.
• Drive the successful delivery of signature student engagement events and initiatives that foster a vibrant and inclusive student and alumni community.
• Regularly assess and enhance existing student support services, seeking innovative approaches to optimize the student experience and ensure processes are scalable.
• Advisory, Compliance, and Data Management:
• Offer guidance on academic planning and program requirements, collaborating closely with the ALUSB academic team to ensure timely progression.
• Serve as the primary liaison between students, alumni, and the Registrar's Office, ensuring access to services and supporting documentation.
• Act as a point of contact for crisis intervention, providing immediate support and appropriate referrals for students facing acute personal or academic challenges.
• Maintain accurate records and data related to student affairs, generating reports and using data-driven insights to continuously improve services and outcomes.
• Ensure adherence to institutional policies, laws, and regulations governing student affairs to maintain a safe and conducive learning environment.

REQUIRED EXPERIENCE