Sr. Commercial Digital Banking Product Specialist

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman six years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

This role plays a pivotal role in managing and enhancing the digital banking products and digital experience for our commercial clients. This position works closely with business units and vendors to identify, implement, and optimize the best software and tools for our commercial deposit clients. This specialist will be responsible for staying abreast of the latest commercial banking products and technologies to ensure our offerings remain competitive and aligned with customer needs.

RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages the deployment, improvement, and maintenance of the commercial digital channels and products, including online/mobile banking, account opening and other digital solutions
• Supports initiatives as per the strategic plan; handles daily tasks like troubleshooting, development, training, support, upgrades, etc.; serves as the authority for the commercial digital banking platform.
• Oversees quality assurance for commercial digital banking products and services; conducts tests on newly developed products and services, examines test outcomes, and suggests modifications to the testing process if necessary.
• Analyzes and evaluates the performance and client satisfaction of digital commercial products, and provides feedback and recommendations for improvements.
• Cultivates and manages relationships with vendors
• Develops, implements, and maintains policies and procedures within their area of responsibility, ensuring that staff have access to relevant information.
• Prepares documentation for both internal and external audits and examinations relevant to their area of responsibility.
• Maintains awareness of current/upcoming compliance requirements and works with the business owner to create an action plan to ensure systems and processes are compliant
• Recognizes, evaluates, monitors, and addresses issues and risks at various levels
• Manages and upholds optimum security through user access controls
• Establishes consistent standards for communication with staff and management with regard to upgrades, new releases, and training; creates, maintains, and disseminates project information to stakeholders.
• Maintains ongoing communication with supervisor around relevant issues, progress on essential deliverables, irregularities, new developments, changes, and other crucial information within their area of responsibility
• Upholds credit union policies and procedures and champions organizational culture both internally