Sr. Mgr, Business Operations Mgmt

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.  

 

 

The Impact You’ll Make

Makes daily contributions to achieving CSBG objectives of installed base differentiation and revenue growth objectives via business development planning and execution. Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives to arrive at best practices. Plans, manages, and provides operational support for a CSBG Business Development. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises CSBG Business Development executive by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Functions as CSBG Business Development delegate for both internal and external partner interfaces

What You’ll Do

MPP planning & execution

ADM and Symphony support & training

Brand Protection (IP Defense)

MRM scheduling, planning, and management

Track and publish CSBG BD/CFT assignments

Own CSBG BD playbook and associated training

Deal calendar & account reviews

Reliant and Upgrades evaluation approvals and tracking

CSBG interface for SEMI standards development and approval

Customer meeting scheduling, preparation, and coordination

In conjunction with CSBG Strategic marketing, creation of presentation materials for and delivering to executives and customers of all levels

• Market Share and P&D analytics
  • Build an on-going bridge to review ESPC and SAR share objectives with quarterly/annual performance
  • CSBG single point of contact for market share and P&D updates for QxR, BoD and Earnings calls
• Business development best practices
  • Ensuring proper templates for customer exec presentations
  • Proper use of EDP/EDA and ADM
• LMS coordination and support
• QxR  & IBR preparation for CSBG BD

Who We’re Looking For

A master’s degree in business administration, business analytics, marketing, or a related field

10+ years of managerial experience in sales, business development, or business operations roles. 

Preferred Qualifications

Competencies

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention