Project Analyst - GTLS Global Business Integration, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Travel and Lifestyle Servicing (GTLS), is a key component of the value proposition of the American Express premium card products. GTLS is focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium Card Members!

Global Business Integration (GBI) is an organization dedicated to supporting and integrating business change into GTLS through change execution, project management and risk mitigation.

How will you make an impact in this role?

In this role, you will play a critical part in establishing a strong foundation for GTLS’s Risk & Control Self-Assessment (RCSA) within the enterprise Operational Risk Management (ORM) framework. You will help define and document end-to-end processes, support risk identification and control mapping, and ensure alignment with enterprise risk policies and regulatory obligations.

You’ll partner closely with GTLS teams and collaborate with business units within and outside of Global Servicing (GS) to drive process governance, embed operational resilience, and strengthen risk ownership. Additionally, you’ll support Project Guardian and other enterprise initiatives focused on risk mitigation and control transformation.

• Assists in specific areas of execution plans for operational risk management within the business unit, including BU specific guidelines, project plans, etc.
• Lead process mapping and documentation activities across key GTLS functions, ensuring visibility into workflows, risks, and controls
• Perform in-depth qualitative & quantitative assessment of existing GTLS processes & sub-processes
• Review and assess current processes for control gaps, compliance issues, and inefficiencies, and support remediation planning
• Be able to identify opportunities within the existing PRSA control framework and recommend new control frameworks for GTLS functions’ related RCSAs
• Drive process governance by implementing standards, ownership models, version control, and change management protocols
• Monitor progress against program deadlines; managing several tasks simultaneously and assisting with creating reports & dashboards providing progress, analytical trends with emerging risks/challenges etc. for leadership review and decision making
• Provide support for strategic initiatives and ad hoc projects, including responses to stakeholders, audit and regulatory requests
• Be able to effectively collaborate with multiple partners across various business units, cross-functional & cross-geographical teams to deliver results
• Provide end-to-end Project Management support for the implementation of global risk initiatives impacting our servicing organization
• Operate within a global role that requires adaptability and flexibility across time zones, and dynamic business needs

Minimum Qualifications:

• 2+ years’ experience in GSG, Control Management and/or GTLS servicing
• Proven ability to map and document complex business processes using tools such as Visio
• Strong Project management, time management and workload prioritization skills
• Detail-oriented with strong analytical and problem-solving skills
• Proactive, adaptable, and comfortable navigating ambiguity in evolving risk enviro