Jobs and Careers
MA
Medical Assistant Lead, Express Care
Mass General BrighamUnited Statesfull_timeVerifiedPosted 30 Jul 2026
💰 $56,000/yr($48,000/yr – $56,000/yr)
About the role
Site: Mass General Brigham Medical Group, Inc.
This is an exciting opportunity for an experienced Medical Assistant who enjoys mentoring others, improving processes, and helping create a positive, collaborative clinical environment. The Medical Assistant Lead combines hands-on patient care with leadership responsibilities, providing guidance and support to the clinical team while partnering with providers and operational leaders to deliver an outstanding patient experience.
Schedule:
The schedule consists of working 3, 12.5-hour shifts per week, including every other weekend (both Saturday and Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.
The primary location I 90 Brigham Way, Westwood, MA.
We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Brookline, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
There is free parking at each of our locations!
About the Role
The Medical Assistant Lead provides daily leadership and oversight of Medical Assistant staff and clinical operations under the direction of the Practice Manager. In addition to performing Medical Assistant responsibilities, this role serves as a role model, mentor, and clinical resource for the team.
The Medical Assistant Lead supports efficient practice operations by coordinating workflows, facilitating communication, assisting with staff development, and helping implement clinical initiatives that improve quality, safety, and the overall patient experience.
Key Responsibilities
•Provide leadership, coaching, and support to the Medical Assistant team, including training, mentoring, and performance guidance.
•Serve as a clinical resource and role model, promoting teamwork, accountability, and professional growth.
•Coordinate daily clinical operations, including patient flow, staffing coverage, and workload distribution to ensure efficient care delivery.
•Perform Medical Assistant duties, including patient intake, obtaining medical histories, recording vital signs, preparing patients for examinations, and assisting providers with patient care.
•Assist providers with complex office-based procedures and support quality control initiatives.
•Assign tasks and responsibilities to team members to support effective use of resources and team productivity.
•Participate in the interview process for new Medical Assistants and serve as a preceptor for new hires and students.
•Assist with competency assessments and provide input regarding Medical Assistant performance evaluations.
•Create and coordinate coverage schedules for the Medical Assistant team.
•Act as a liaison between clinical staff, the Practice Manager, Medical Director, and providers to support communication and resolution of clinical issues.
•Support the implementation of new clinical initiatives and process improvements.
•Maintain compliance with Mass General Brigham policies, procedures, HIPAA requirements, and patient privacy standards.
•Perform other duties as assigned.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Express Care, we are committed to delivering convenient, high-quality care to our patients when they need it most. As a Medical Assistant Lead, you will play an important role in supporting exceptional patient care, leading clinical workflows, and serving as a trusted resource for the Medical Assistant team at our Westwood location.This is an exciting opportunity for an experienced Medical Assistant who enjoys mentoring others, improving processes, and helping create a positive, collaborative clinical environment. The Medical Assistant Lead combines hands-on patient care with leadership responsibilities, providing guidance and support to the clinical team while partnering with providers and operational leaders to deliver an outstanding patient experience.
Schedule:
The schedule consists of working 3, 12.5-hour shifts per week, including every other weekend (both Saturday and Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.
The primary location I 90 Brigham Way, Westwood, MA.
We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Brookline, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
There is free parking at each of our locations!
About the Role
The Medical Assistant Lead provides daily leadership and oversight of Medical Assistant staff and clinical operations under the direction of the Practice Manager. In addition to performing Medical Assistant responsibilities, this role serves as a role model, mentor, and clinical resource for the team.
The Medical Assistant Lead supports efficient practice operations by coordinating workflows, facilitating communication, assisting with staff development, and helping implement clinical initiatives that improve quality, safety, and the overall patient experience.
Key Responsibilities
•Provide leadership, coaching, and support to the Medical Assistant team, including training, mentoring, and performance guidance.
•Serve as a clinical resource and role model, promoting teamwork, accountability, and professional growth.
•Coordinate daily clinical operations, including patient flow, staffing coverage, and workload distribution to ensure efficient care delivery.
•Perform Medical Assistant duties, including patient intake, obtaining medical histories, recording vital signs, preparing patients for examinations, and assisting providers with patient care.
•Assist providers with complex office-based procedures and support quality control initiatives.
•Assign tasks and responsibilities to team members to support effective use of resources and team productivity.
•Participate in the interview process for new Medical Assistants and serve as a preceptor for new hires and students.
•Assist with competency assessments and provide input regarding Medical Assistant performance evaluations.
•Create and coordinate coverage schedules for the Medical Assistant team.
•Act as a liaison between clinical staff, the Practice Manager, Medical Director, and providers to support communication and resolution of clinical issues.
•Support the implementation of new clinical initiatives and process improvements.
•Maintain compliance with Mass General Brigham policies, procedures, HIPAA requirements, and patient privacy standards.
•Perform other duties as assigned.
Qualifications
Education
- High School Diploma or equivalent required.
Experience
- At least 3 years of Medical Assistant experience with demonstrated proficiency in clinical and administrative responsibilities required.
- Prior experience training, mentoring, or supporting other Medical Assistants pref
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