Accounts Receivable Senior Specialist

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Job Title:

Accounts Receivable Senior Specialist

Department:

Business and Finance | Office of the Bursar

The Accounts Receivable Specialist serves as a subject matter expert, and direct point of contact for all (upwards of 75-100) Ohio State University departments and offices (including regional campuses), and external customers for the financial and operational processing activities of the Office of the University Bursar (OUB). The Accounts Receivable Specialist works collaboratively with and has an expert understanding of each of these customer bases and their impacts to financial data for aid in problem solving, responding to inquiries, improving processes, and optimizing service levels.

Sorts and directs incoming mail for the office and is responsible for batching, scanning, indexing, and recording all checks and correspondence in the document management system, and reconciling the daily deposit, and processing totals. Also manages all returned mail including skip tracing for better contact information and updating all university systems. Timely and accurately processes payments for tuition, loans, and central accounts receivable. Responsible for the analysis, identification, application, reconciliation and reporting of department charges, credits, unapplied credits, unclaimed funds, bank returned checks, financial adjustments and related refunds. Reviews financial transactions, prepares financial reports, and performs complex reconciliation and analysis to ensure the accuracy of internal and external systems, bank deposits, and general ledger entries. Maintains and verifies all customer contact and sales item data within the university’s central accounts receivable (AR) financial management system including the creation of new customer accounts and updating existing accounts.

Diagnoses and resolves complex, escalated customer account issues and advises, coaches and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Performs reconciliation, analysis, system updates and reporting for various types of collections and accounts receivable activity (loans including technology loans, loan consolidations, receivables, account write-offs, transfer and withholding of debts, debt letters, credit reporting and documentation requests to support litigation efforts by the Office of the Attorney General).

Functions with a high degree of autonomy. Performs in-depth analysis of processes, makes recommendations to improve processes, assists in developing and documenting procedural changes and training resources, and aids with document retention. Participates in and facilitates training as needed. Completes special projects. Manages sensitive and confidential information. Maintains an advanced understanding of the functionality between the AR financial management system, the Student Information System, the document management system, and the Loan system and utilizes a multitude of internal university systems and external vendor systems to submit, collect, analyze, reconcile, process, and disseminate financial information. Assists in data collection and tracks established performance measures; Maintains an advanced understanding of and ensures compliance with federal, state and university policies. Provides backup to other financial teams. May work evenings and weekends.

Required Qualifications:

Bachelor's degree or equivalent combination of education and experience; minimum two (2) years of relevant financial exper