Senior Salesforce Administrator

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:  

Circle is looking for an Operations all-star to continuously improve the spine of our SalesCloud and ServiceCloud Salesforce instances. This is a critical role to the success of the organization - your stakeholders will range from individual sales representatives to the CEO. If you get excited by a clean, well-oiled database that simply works then this is the job for you.

What you'll work on:  

• Helping our sellers sell by configuring Salesforce flows, custom layouts, and templates that simplify the sales process.
• Building out integrations with a wide array of revtech and martech platforms.
• Partnering with cross-functional teams to make data simple, accessible, and actionable.
• Ensuring data management and maintaining data integrity.
• Maintaining user roles and profiles; performing regular audits.
• Collaborating with cross functional stakeholders to optimize Salesforce solutions to support sales, business, and broader organization goals.
• Providing user support and training for existing and new functionality. 
• Partnering with Marketing on lead routing and qualification.
• Demonstrating strong problem-solving skills and effectively communicating between both technical and non-technical teams.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:  

• 4+ years of experience working with with Salesforce in an administrative capacity
• Comfort with DemandTools, Dataloader, and similar data maintenance tools
• Experience working in Sales, Business, or Marketing Operations
• Proficient with Sales and Service cloud; specifically email to case, omni-channel routing, and digital engagements  
• Experience with Knowledge Center and Salesforce Sites 
• Passion for moving at a fast pace, building a long-lasting foundation, and helping customers thrive
• Deep care about contributing and improving company processes
• Empathic ability to put yourself in a team member’s shoes and understand their needs better than they do
• Eagle-eyed attention to detail
• Superior project management skills
• Strong analytical, written and oral presentation skills
• Experience/familiarity with Slack, Apple MacOS and GSuite

Additional Information:

• This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range below is specific to Chicago, IL. Actual starting pay is determined by various factors, including